[Hiring] Transitions of Care Manager @Devoted Health

Role Description

Transitions of Care (TOC) is one of Devoted Medical's largest clinical programs, responsible for making sure thousands of Devoted members get home safely after a hospitalization. From admission through 30 days post-discharge, our virtual interdisciplinary teams deliver personalized, comprehensive wrap-around care that breaks down the clinical, social, and logistical barriers to post-discharge stability. As a TOC RN Manager, you'll lead and support a team of RN Case Managers, shaping culture, performance, and clinical excellence by mentoring nurses, supporting their clinical decision-making, and making sure care is delivered with compassion, integrity, and skill.

You'll be part of our interdisciplinary leadership team — alongside peer RN Managers and leaders from our Nurse Practitioner, Care Coordinator, and Associate disciplines — collaborating on day-to-day operations, patient care strategy, and the continuous improvement of our virtual care model. Our ideal candidate is compassionate, solutions-driven, clinically strong, and experienced in people management, and is excited to build a culture rooted in high-quality care, trust, and innovation.

Responsibilities and Impact

• Coaching and supporting RN Case Managers through 1:1 meetings, shadowing, audit reviews, and time studies
• Supporting RN Case Managers with escalated or complex patient needs, actively participating in clinical huddles, and maintaining a consistent presence in patient outreach — dedicating at least 10% of your time monthly to direct member engagement
• Designing and implementing workflows, assessments, and protocols that improve efficiency and demonstrate patient impact
• Identifying workflow challenges, contributing to cross-functional problem-solving, and helping standardize best practices across teams
• Developing onboarding and ongoing education experiences for new and existing staff
• Collaborating with cross-functional leaders to align and optimize care coordination across programs
• Meeting regularly with the Senior Manager of TOC to review performance metrics, surface risks, and celebrate team successes

Qualifications

• Active RN license
• Minimum 2 years of direct patient care experience in care management, population health, or transitions of care
• Minimum 2 years of people management experience, with a track record of team development and performance oversight
• Experience managing licensed care management teams
• Proven ability to drive clinical and operational outcomes through new initiatives and data-informed strategies
• Comfort reviewing, interpreting, and acting on performance data
• Strong communication and collaboration skills, with a can-do attitude and a learning mindset

Desired Skills and Experience

• Compact/multi-state RN licensure
• Experience delivering care management in a virtual or telehealth setting
• Experience coaching and educating clinical staff, creating a learning-rich environment where nurses grow in confidence and capability
• Highly collaborative, with a track record of breaking down silos and embracing interdisciplinary partnership
• Curious and analytical, with comfort working in a dynamic, fast-paced, evolving care model

Salary and Benefits

Salary range: $73,000 - $125,000 / year

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....