[Hiring] Transitions of Care Associate Supervisor @Devoted Health

Role Description

We want to help patients navigate the healthcare system in a better and safer way, feel their best, and better manage their chronic diseases. The Associate Supervisor leads a team of TOC Associates who support patients during one of the most vulnerable moments in their healthcare journey, transitioning home after a hospital stay. As a supervisor, your mission is to ensure your team delivers safe, timely, high-quality support that prevents unnecessary re-admissions and creates a compassionate, family-like experience for every patient.

You will coach, develop, and support your team while ensuring operational excellence, consistent workflow execution, and strong collaboration with clinical partners. You’ll help shape a culture of accountability, empathy, continuous improvement, and member-centered care within Devoted’s post-acute ecosystem.

Responsibilities will include:

• Lead, coach, and mentor a team of Transitions of Care Associates to achieve performance, quality, and patient experience goals.
• 30% of the time will be dedicated to providing TOC patient care. Time spent on clinical responsibilities will fluctuate depending on the number of direct reports.
• Conduct regular 1:1s, team meetings, and coaching sessions to support skill development and engagement.
• Create a supportive, inclusive, high-performing team culture grounded in Devoted’s values.
• Provide timely feedback and performance management, escalating concerns when appropriate.
• Support onboarding, training, and competency development for new team members.
• Ensure team adherence to TOC workflows, documentation standards, and escalation pathways.
• Monitor daily, weekly, and monthly key performance indicators (KPIs).
• Use data to identify trends, barriers, and opportunities for improvement.
• Partner with leadership on staffing needs, workload balancing, and scheduling.
• Support your team in ensuring timely outreach to patients after hospital discharge.
• Guide associates on navigating complex cases.

Qualifications

• An active and clear Medical Assistant Certification.
• 2+ years of direct lead or supervisory experience in a virtual setting.

Requirements

• Experience working in a remote, high-volume, fast-paced environment.
• Experience with transitional care, post-acute workflows, or care coordination.
• A history of being organized and having high attention to detail - it’s the little things that matter.
• Fully bilingual in English and Spanish strongly preferred.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles.
• Parental leave program.
• 401K program.
• And more....