[Hiring] Third Party Medical Collector @External

Role Description

The Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers in order to negotiate pay arrangements on aged accounts while following Federal, State, company and client collection guidelines and laws.

• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

Qualifications

• A high school diploma or GED is required
• 1 year of relevant experience is preferred
• Previous experience in medical collections is required
• Previous experience working in a call center environment required

Requirements

• Strong organization and communication skills
• Ability to use professional language and grammar
• Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
• Intermediate to advanced Microsoft skills in Word and Excel
• Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
• Strong telephone communication and negotiation abilities
• Must have the ability to simultaneously talk and type
• Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
• Ability to type minimum of 25 wpm

Benefits

• Medical
• Health Savings Account for High Deductible Medical plan
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Retirement with Company Matching
• Paid Time Off & Holidays
• Employee Assistance Program
• Referral Program