[Hiring] Telephonic Nurse Clinician @United Biosource Corporation

Role Description

Provides telephonic professional nursing services, utilizing motivational interviewing techniques, in support of pharmaceutical client funded contracts. This includes telephonic patient support and resources, referral source, data collector and nurse educator to patients, consumers and healthcare professionals.

• Adheres to principles and guardrails as stipulated by program specific contractual agreements and company practices which may include any combination of the following services:
• Patient Support for inbound and outbound phone calls for patients who have opted into a nursing support program.
• Utilization of motivational interviewing techniques to fully support the patient’s needs.
• Telephonic nursing support may include but is not limited to:
  • Conducting a risk assessment
  • Providing home injection training support/education
  • Disease state and product education
  • Following a standard call cadence based on the patients’ needs and as defined within program scope.
• Make additional calls as directed and be available to support callers by phone at all other times.
• Act as a resource for answering stakeholder questions and suggest client approved resources for callers.
• Serve as a referral source for additional training, support groups, approved program materials, or literature.
• Referring callers to their healthcare provider for recommendations outside the program's scope.
• Collect and enter data by assembling accurate, timely, clear and complete summary of all calls and assigned tasks.
• Participates in program specific customer meetings and training sessions.
• Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests.
• Performs special projects and performs other duties as it pertains to specific contract performance.

Supervisory Responsibility: Works under moderate supervision.

Qualifications

• Minimum - Associate’s Degree in Nursing (or diploma equivalent)
• Registered (RN) in good standing in the state in which you work and/or cross-licensed in other states
• Telephonic nursing roles must have (or be willing to obtain) a compact nursing license; additionally, the employee must be willing to obtain additional state licenses upon request.
• 2-5 years’ experience
• Basic database and office navigation skills
• Ability to maintain a high level of customer interaction/service skills while talking with stakeholders via phone
• Ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials
• Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.
• Telephonic nursing experience, ideally supporting a pharmaceutical product
• Experience with Motivational Interviewing techniques
• Works effectively and fosters teamwork

Benefits

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement (after 90 days of employment)
• Flexible work environment
• 20 days PTO
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability (after 90 days of employment)
• Long term disability
• Life insurance
• Discount programs