[Hiring] Telephonic Care Coach @Humana

Role Description

The Care Coach evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

• Ensures a positive and healthy prenatal and postpartum experience by providing comprehensive support, education, and resources to expecting mothers.
• Identifies and resolves barriers that hinder effective care.
• Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning.
• Understands own work area professional concepts/standards, regulations, strategies and operating standards.
• Makes decisions regarding own work approach/priorities, and follows direction.
• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
• Quarterly travel to Humana corporate office in Louisville, KY.

Qualifications

• Must reside in Kentucky or in a county contiguous to the Kentucky state border in Ohio, Indiana, Illinois, Missouri, Tennessee, Virginia, or West Virginia within 15 miles radius.
• Associate degree or 3+ years of experience in a similar role.
• 1+ year of maternal-child health experience.
• 2+ years of experience in a Care Coach or similar role.
• Experience with health promotion, coaching, and wellness.
• Proficiency with Microsoft Word, Excel, and Teams.
• Ability to use a variety of electronic information systems and software applications.

Requirements

• Experience working with Medicare recipients.
• Experience with electronic case note documentation and documenting in multiple computer applications and systems.
• Knowledge of community health organizations, social service agencies, and available community resources.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities supporting whole-person well-being.

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.