[Hiring] Telephone Triage Registered Nurse @HCA Mission Hospital - Memorial Campus

Role Description

Do you have the career opportunities as a Telephone Triage Registered Nurse you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

This Work from Home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as "Assess, Perform, Teach, and Manage." You will also act as an advocate for patients, families, and caregivers, embodying the organization's vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes.

In this role you will:

• Provide nurse advice and triage services to consumers calling with clinical questions.
• Provide appropriate compassionate advice to callers using evidence-based clinical decision tools to help callers make personal health decisions.
• Make cross referrals as indicated and facilitate referrals and event registration through internal transfer mechanisms.
• Utilize nursing skills along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.
• Facilitate referrals for health services as appropriate via telephone and perform all components of call processing.
• Ensure performance standards are met and accept constructive feedback.
• Speak with a pleasant, professional phone voice and provide superior customer service to create an exceptional patient experience.
• Document caller information and outcomes in a relational database system accurately and as prescribed by current standards and policies.
• Maintain confidentiality, HIPAA, and PHI compliance.
• Communicate appropriately and clearly with departmental management, co-workers, and callers.
• Exhibit willingness to master new work routines and methods.
• Provide homecare, advice, and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals.
• Preserve caller's autonomy, dignity, and rights while maintaining and contributing to a collaborative professional and ethical work environment.
• Actively participate in team meetings and engage in the processes of the contact center.

Qualifications

• Associate Degree in Nursing or RN Diploma - Required
• Bachelor's Degree in Nursing - Preferred
• 3+ years of experience in bedside nursing required
• Telehealth experience helpful, not required
• BLS Certification Required
• Compact license in your state of residence is preferred
• Licensure required for these states (NV, CA, and AK)

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.