[Hiring] Telemedicine Nurse Coordinator and Clinical Informatics Specialist @Infectious Disease Connect

Role Description

The Telemedicine Nurse Coordinator and Clinical Informatics Specialist is a dynamic position. ID Connect is a growing telemedicine company and the successful candidate for this position will be willing to adapt to new challenges. The candidate will perform a clinical and administrative role responsible for supporting patients receiving outpatient parenteral antimicrobial therapy (OPAT) and managing informatics, reporting, documentation, and billing activities for a busy telemedicine company.

• Telemedicine Patient Monitoring
  • Support the clinical operations of the organization's OPAT and Tele-Infectious Diseases (Tele-ID), and other telemedicine programs.
  • Conduct scheduled telephonic or virtual outreach to patients receiving outpatient intravenous antimicrobial therapy or other patient monitoring.
  • Monitor patient-reported symptoms, medication tolerance, vascular access concerns, laboratory completion, treatment adherence, and other indicators identified in the patient's care plan.
  • Review available clinical records, laboratory results, medication information, and physician recommendations within the nurse's authorized scope of practice.
  • Identify abnormal results, changes in condition, adverse medication reactions, missed doses, line complications, or other clinical concerns and escalate them promptly according to established protocols.
  • Assist patients and caregivers with questions regarding treatment plans, laboratory schedules, medication administration, vascular access care, follow-up appointments, and physician recommendations.
  • Coordinate communication among Tele-ID physicians, primary care providers, infusion pharmacies, home health agencies, laboratories, skilled nursing facilities, and other involved organizations.
  • Obtain and organize medical records, laboratory results, discharge documentation, medication lists, and other information necessary for ongoing OPAT monitoring.
  • Document patient contacts, clinical observations, interventions, escalations, and care coordination activities accurately and promptly in the designated electronic systems.
  • Assist with transitions of care, including hospital-to-home or hospital-to-facility transitions, and help ensure continuity of antimicrobial treatment.
• Clinical Informatics, Reporting, and Billing
  • Maintain, validate, and analyze clinical, operational, quality, and billing-related data for OPAT and Telemedicine services.
  • Create and maintain reports, dashboards, worklists, patient registries, and performance-tracking tools using Microsoft Excel and database systems.
  • Use Excel functions such as formulas, filters, lookup functions, conditional formatting, pivot tables, data validation, charts, and data-cleaning tools.
  • Enter, extract, reconcile, and audit information from electronic health records, practice-management systems, billing platforms, and internal databases.
  • Track program metrics such as patient volume, monitoring activity, laboratory completion, adverse events, escalations, hospital readmissions, treatment completion, documentation timeliness, and outcomes.
  • Assist with charge capture, billing reconciliation, claim-support documentation, and identification of missing or inconsistent data.
  • Apply working knowledge of relevant ICD-10-CM, CPT, HCPCS, evaluation and management, remote monitoring, telehealth, and other applicable billing codes, as appropriate to the role.
  • Investigate discrepancies among clinical documentation, service records, charges, and billing reports.
  • Help define data standards, reporting requirements, workflows, and business rules for OPAT and Telemedicine operations.
  • Protect data integrity by identifying duplicate, incomplete, inaccurate, or inconsistent records and coordinating corrections.
  • Participate in system testing, workflow development, database improvements, and implementation of new clinical or reporting tools.
• Collaboration and Organizational Responsibilities
  • Collaborate with Telemedicine physicians, credentialing managers, clinical supervisors, team leaders, call center agents, and informatics personnel.
  • Perform duties in a manner consistent with the organization's service-management philosophy and standards for interactions with patients, caregivers, physicians, peers, staff, and other departments.
  • Identify, develop, and participate in process-improvement opportunities that enhance quality, patient safety, operational efficiency, data accuracy, and cost-effectiveness.
  • Participate in quality-improvement projects and assist with collecting, analyzing, and presenting program data.
  • Maintain a strong focus on customer service and perform all duties in a manner that promotes optimal patient, provider, and internal customer satisfaction.
  • Attend required compliance, infectious diseases educational lectures, and organizational training.
  • Perform other duties consistent with the position and applicable professional scope of practice.

Qualifications

• Current, active, and unrestricted RN or LPN/LVN license.
• Graduation from an accredited nursing program.
• Clinical nursing experience in ambulatory care, infectious diseases, infusion therapy, home health, care coordination, telehealth, medical-surgical nursing, or a related setting.
• Proficiency with Microsoft Excel, including formulas, filters, sorting, lookup functions, pivot tables, and basic data analysis.
• Experience using electronic health records, clinical databases, practice-management systems, or similar healthcare information systems.
• Working knowledge of medical terminology, clinical documentation, and healthcare billing processes.
• Strong attention to detail, organization, analytical thinking, and problem-solving skills.
• Strong written, verbal, and interpersonal communication skills.
• Ability to manage clinical priorities, reporting deadlines, and multiple workstreams in a remote environment.
• Ability to maintain patient confidentiality and comply with HIPAA and information-security requirements.

Preferred Qualifications

• Bachelor's degree in nursing, health informatics, healthcare administration, data analytics, or a related field.
• Two or more years of relevant nursing experience.
• Experience supporting an OPAT, infectious diseases, antimicrobial stewardship, infusion, or Telemedicine program.
• Experience with remote patient monitoring or chronic care management workflows.
• Advanced Excel skills, including Power Query, complex formulas, macros, or dashboard development.
• Experience with relational databases, SQL, data visualization tools, or business-intelligence platforms.
• Experience with coding audits, billing reconciliation, utilization reporting, or revenue-cycle operations.
• Experience participating in quality-improvement, patient-safety, or clinical workflow redesign initiatives.
• The successful candidate may have interest in account management, customer success or other possible customer-facing roles for future role expansion.

Core Competencies

• Clinical judgment: Recognizes relevant patient changes and escalates concerns appropriately.
• Data accuracy: Maintains reliable, complete, and auditable clinical and operational information.
• Technical proficiency: Uses spreadsheets, databases, EHR systems, and reporting tools effectively.
• Patient-centered communication: Communicates clearly and respectfully with patients and caregivers.
• Interdisciplinary collaboration: Coordinates effectively across clinical, operational, and billing teams.

Working Conditions

• Work is primarily performed in a remote, telemedicine setting.
• Requires extended use of a computer, telephone, electronic health record, and video-conferencing systems.
• May require communication with patients and clinical partners across different locations and time zones.
• The employee must maintain a private, secure workspace when handling protected health information remotely.
• Working hours are generally 8:00 AM–5:00 PM ET.

Reporting Relationship

This position reports to the VP of Practice and Services Implementation and works closely with Tele-ID physicians, OPAT RN Coordinator, and informatics teams.