[Hiring] Telehealth RN Supervisor @WelbeHealth

Role Description

The WelbeHealth Advocate Supervisor, RN oversees the daily operations of the triage call center team, providing leadership and clinical guidance to RNs and LVNs to ensure timely, high-quality patient care and efficient call management. This role is accountable for process development and improvement, team management, staff scheduling, and training and development initiatives to support operational excellence and regulatory compliance.

This role is different because the WelbeHealth Advocate Supervisor, RN at WelbeHealth:

• Has the opportunity to lead and develop a fully remote team of RNs and LVNs, promoting flexibility and work-life balance while driving high-quality patient care.
• Is part of a value-based care organization focused on improving patient outcomes through collaboration, innovation, and meaningful clinical impact.

On the day-to-day, you will:

• Lead the onboarding, training, coaching, and ongoing development of the WelbeHealth Advocate Nurses within the WelbeHealth Advocate Hub to ensure high-quality performance and engagement.
• Oversee daily operations for the WelbeHealth Advocate Nurse team, including delegation of work, scheduling, and other duties required to meet the expected performance targets and goals, and service level expectations.
• Identify systemic and operational issues and contribute to process improvement initiatives including root-cause analysis, solution implementation, and outcome monitoring.
• Ensure team compliance with all organizational policies, regulatory requirements, performance standards, and departmental procedures.
• Collaborate with cross-functional partners and market leaders as needed to resolve issues, improve coordination, and standardize processes across teams.

Qualifications

• Graduate of accredited school of nursing required; BSN required.
• Unencumbered RN license required.
• Minimum of five (5) years of nursing experience required, with at least two (2) years of experience in telehealth preferred.
• Proficiency with technology, especially computers, software applications, and phone systems, including experience using electronic medical records systems.
• Two (2) years of supervisory experience with demonstrated ability to mentor and develop team members.
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects.
• Ability to work independently with minimal supervision and prioritize in a fast-paced environment.
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime.

Benefits

• Medical insurance coverage (Medical, Dental, Vision).
• Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days.
• 401K savings + match.
• Comprehensive compensation package including base pay and bonus.
• Additional benefits.

Compensation Offering

$109,240.54 — $144,197.50 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment.