[Hiring] Telehealth Registered Nurse @QTC Management, Inc.

Role Description

Are you a Registered Nurse looking to use your clinical expertise in a mission-driven, innovative telehealth environment? Leidos QTC Medical Services, Inc., operating under the brand name Leidos QTC Health Services, is seeking Registered Nurses to join our Global Nurse Advice Line – Next Generation (GNAL-NG) team supporting the Defense Health Agency and the Military Health System. In this role, you will provide 24/7 telehealth triage and clinical advice to active-duty service members, Veterans, and their families around the world. This is an opportunity to combine your clinical judgment, compassion, and critical thinking skills with advanced telehealth technology and AI-enabled decision support tools, all while directly contributing to military readiness and patient safety. This is a remote opportunity.

Qualifications

• Minimum Associate Degree in Nursing (ADN) from an accredited nursing program; Bachelor of Science in Nursing (BSN) preferred.
• 0–1 year of nursing experience in a clinical or telehealth setting.
• Active, unrestricted Registered Nurse (RN) license. Must be licensed and in good standing in all 50 U.S. states (Compact act accepted).
• Must maintain licensure in compliance with telehealth regulatory requirements for all 50 U.S. states.
• BLS certification required (ACLS preferred).
• Must pass background investigation and required system access.
• Credentialed as a Registered Nurse with verification through primary source validation processes.
• Sound clinical assessment and critical thinking skills.
• Comfortable working in a fast-paced virtual environment.
• Proficiency with electronic health records (EHRs) and technology platforms.
• Ability to work assigned shifts in a 24/7/365 operation.
• BLS for Healthcare Providers Certification.

Requirements

• Provide 24/7 telephonic and multimodal (chat/video/web) RN triage services to eligible beneficiaries.
• Utilize evidence-based triage protocols (Schmitt-Thompson or equivalent) to determine appropriate care disposition.
• Apply professional nursing judgment to escalate care to urgent or emergent levels when clinically indicated.
• Deliver culturally competent services in English (Spanish preferred if applicable).
• Identify and appropriately manage crisis calls, including suicidal ideation (SI), homicidal ideation (HI), abuse, or life-threatening conditions.
• Remain on the line with callers during emergency coordination and follow established 911 or international emergency protocols.
• Ensure mandatory reporting and documentation requirements are met for crisis encounters.
• Document all patient interactions in real-time within EHR system for clinical records and within administrative system for reporting.
• Ensure documentation includes caller pre-intent, RN endpoint recommendation, and final disposition.
• Maintain compliance with HIPAA, cybersecurity, and privacy requirements.
• Participate in quality assurance reviews and maintain adherence to documentation accuracy standards (98% compliance requirement).
• Meet performance metrics including first-contact resolution, response times, and customer satisfaction standards.
• Participate in ongoing quality monitoring and training programs.
• Support surge operations and maintain readiness during high-demand periods or emergencies.

Benefits

• Competitive compensation.
• Health and Wellness programs.
• Income Protection.
• Paid Leave.
• Retirement.