[Hiring] Telehealth Provider, NP @ChenMed

Role Description

The Advanced Practice Provider (APP), Telehealth, PRN is responsible for diagnostic patient care primarily through virtual, remote consultation via video conference or telephone. Providing on-call coverage, the incumbent in this role serves as the dispositional authority for after-hours and weekend clinical calls. He/She is accountable for assessing, diagnosing, treating and precisely documenting geriatric patients’ physical and psychosocial health status through the collection of health data.

Required to work 4 hours per week on the weekend and then to pick up a minimum of 24 hours per month total on the weekend each month to maintain per diem status.

• Through virtual video conference or telephone, assesses acute and non-acute clinical problems.
• Performs and documents physical evaluations and patient histories, analyzes trends in patient conditions and develops, documents and implements a patient management plan based on interpretation of findings.
• Aids in the development of a plan of care that may include health education, physician referrals, case management referrals and patient/family counseling.
• Evaluates need for immediate nursing intervention, consultation and/or referral and facilitates the necessary patient care.
• Works on an as-needed basis, including nights, weekends and holidays with required 24 hours per month minimum.
• Expected to pick up shifts to cover PTO, LOA and other unexpected absences, with some shifts being planned in advance and others requiring minimal notice.
• Plans patient care based on knowledge of the patient population and/or protocol.
• Considers the patient’s cultural background, level of understanding, personality and support systems to anticipate and identify physiological and/or psychological problems.
• Serves as patient advocate.
• Collects comprehensive and focused data relating to the health needs of patients and families.
• Analyzes data to determine appropriate health maintenance and/or improvement methods.
• Confers with the patient’s PCP and other medical providers to report health data and ensure compliance with guidelines.
• Consults with patients and/or family members on health outcomes and works with them to maintain positive health habits and/or improve opportunities.
• Leads efforts to ensure achievement of optimal patient outcomes through use of Telemedicine.
• Collaborates with on-call PCP, as needed, to support expected clinical outcomes.
• Implements the appropriate protocol to attain expected outcomes.
• Evaluates progress toward expected outcomes.
• Documents assessments, interventions and progress toward outcomes in an easy-to-understand and translate format.
• Works with key contributors to enhance the quality of telehealth practices and systems through the utilization of data demonstrating program effectiveness and success.
• Communicates using a variety of formats, tools and technologies to build professional relationships and deliver care across the continuum.
• Utilizes appropriate resources to plan and provide services that are safe, effective and financially responsible.
• Provides extraordinary customer service and professionalism to all internal and external customers.
• May also participate in clinical rounds and conferences, risk and quality management programs, clinical and other relevant meetings.
• Adheres to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance, policies, and procedures.
• Practices in accordance with a written or electronic practice agreement.
• Performs other duties as assigned and modified at manager’s discretion.

Qualifications

• Expert-level business acuity.
• Expert knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods.
• Knowledge and understanding of medical practices to function independently as a certified practitioner and in collaboration and consultation with licensed physicians, specialists and other medical providers.
• Demonstrated record of consistently achieving clinical performance metrics.
• Technical capability to conduct telemedicine visits in accordance with state and federal regulations.
• Ability to demonstrate excellent clinical judgement.
• Ability to problem solve.
• Ability to prioritize and work under pressure.
• Ability to provide constructive feedback.
• Ability to communicate and collaborate with physicians, patients and other team members in a professional manner.
• Ability to operate effectively with a multidisciplinary team.
• Ability and willingness to travel locally, within south Florida to attend meetings and trainings up to 10% of the time.
• Minimum requirement to work three holidays in the calendar year.
• Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in keyboarding and other systems required for the position.
• Spoken and written fluency in English; bilingual (Spanish/Creole) a plus.
• This job requires use and exercise of independent judgment.
• Acquires knowledge and skills to maintain expertise in area of practice.

Requirements

• Bachelor's degree in Nursing (BSN) and graduate of a school of nursing for Advanced Practice Nursing with certification in area of specialty required; Master's degree in Nursing required.
• Valid, active Registered Nurse license required.
• Board certification by AANP or ANCC required.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required within first 90 days of employment.
• Current DEA number from the DEA for schedule II-V controlled substances may be required based on State of practice.
• Multi state licensure to include FL and at least 2 licenses in the following states: VA, GA, KS, MI, MO, NC, OH, PA, SC, TN, TX, IL, KY, LA.
• A minimum of 3 years' acute/primary care/urgent care clinical work experience required; with experience treating geriatric patients highly preferred.
• A minimum of 2 years' telehealth work experience preferred.

Benefits

• Great compensation.
• Comprehensive benefits.
• Career development and advancement opportunities.
• Great work-life balance.
• Opportunities to grow.