[Hiring] Telehealth Physician Assistant or Nurse Practitioner @UnitedHealth Group

Role Description

The Optum Serve Physician Assistant or Nurse Practitioner provides clinically competent delivery of quality virtual medical care services required during Optum Serve operations. The PA or NP is responsible for providing clinically competent medical care services, within their scope of practice. The PA or NP working remotely on behalf of Optum Serve is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures.

This position works in collaboration with other providers as well as other team members of the healthcare team to complete virtual health assessments in non-traditional healthcare settings. This provider is responsible for virtual patient triage, assessments, and referrals of all presenting patients to Optum Serve Telehealth.

Seeking to hire PAs or NPs who reside or hold licensure in one of the following areas (Puerto Rico, Guam or Virgin Islands) with ability to obtain multiple state licenses per regional assignment: PR, GU or VI.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• This role is entirely remote and requires working in a non-traditional clinical setting.
• Customer-facing with high expectations for operational excellence.
• Moderate noise level with no risk of exposure to infectious diseases and blood-borne pathogens.
• Hours may vary based on location, patient volume, and business needs.
• Excellent critical thinking, problem solving, verbal and written communication skills.
• Acts professionally with minimal supervision as a representative of Optum Serve.
• Solid organizational skills and ability to prioritize and solve moderately complex problems.
• Maintains compliance with Optum Serve and regulatory guidelines including HIPAA.
• Organizes workload, sets priorities, and completes assignments in a timely manner.
• Dedicated to building rapport with team members and demonstrating a solid customer service orientation.
• Punctual for work attendance and abides by work schedule.
• Practices within mandated scope of licensure/certification.
• Provides excellent patient care within the scope of PA or NP credentialed privileges.
• Analyzes and interprets histories, symptoms, physical findings, and diagnostic information.
• Maintains complete and detailed records of patients’ plans of care.
• Conducts virtual medical assessments and ensures appropriate follow-ups for all referrals.
• Manages new medical problems and appropriate follow-up on ongoing medical problems.
• Performs other duties as assigned by Leadership.
• Applies proper patient identification practice and HIPAA compliance.
• Provides virtual support in emergent situations to patients with medical needs.
• Remains up to date on all contract requirements.

Emergency Response:

• Responsible for assessment of patient’s emergent needs in a nontraditional setting.
• Attunes assessment and critical thinking skills to ensure appropriate care can be delivered safely.
• Skilled in emergency response.

Shift Expectations:

• 6 shift options: 8 am CST, 9 am CST, 10 am CST, 11 am CST, 12 pm CST or 1 pm CST start.
• Each shift will be 8.5 hours and include two 15 minute breaks and one 30 minute lunch break.
• All shifts must work one weekend rotation per month with the choice of a weekday off that week.

Mental Demands:

• Reading, writing, attention to detail, confidentiality, problem-solving.
• Ad hoc decision-making skills, math skills, reasoning skills.
• Oral communication, written communication, customer contact.
• Multiple concurrent tasks, stress management skills, interpersonal skills.
• Ability to work independently with minimal supervision.

Physical Demands:

• Handling (holding, grasping, turning, or otherwise working with the hand or hands).
• Fingering (picking, pinching, fine manipulation).
• Sitting, standing and speaking for long periods of time, and walking.
• Seeing and hearing alarms and settings responding according to training and procedures.

Qualifications

• Graduate of an accredited Nurse Practitioner (NP) Program or Physician Assistant (PA) Program.
• Valid and unrestricted professional PA or NP license in the state which you reside.
• NP or PA licensure in Puerto Rico, Guam or Virgin Islands (PR, GU or VI).
• Ability to apply for 10+ additional assigned state licensures within 2 weeks of hire date.
• Collaborative physician agreement if applicable based on state scope of practice regulations.
• 1+ years as a PA or NP in a clinical environment including oversight of ancillary and clinical staff.
• Experience conducting assessments on a wide variety of acute/chronic conditions.
• Proven experience utilizing electronic health record (EHR) platforms.
• Proven excellent interpersonal and problem-solving skills.
• Ability to work one or more of the listed schedule requirements including one weekend rotation per month.

Preferred Qualifications

• 2+ years clinical experience in a health care delivery system.
• VA and/or military experience.
• Experience working in a Virtual setting.
• Experience working in a call center environment, handling a high volume of calls.
• Proven leadership experience including the ability to supervise, coach and develop staff.
• Familiarity with government forms and documentation.
• Excellent computer skills in Microsoft Office and database experience.
• Proven excellent written and verbal communication skills.
• Proven excellent social and therapeutic communications skills.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.