[Hiring] Telehealth Medical Ally-RN @Alight

Role Description

This role will be responsible for providing health coaching, information and support to My Medical Ally/Alight participants by phone and other channels. The Nurse works within a physician-led team to coordinate educational content and other services to meet each participant’s needs.

Responsibilities

• Informing and supporting participants to seek the best clinical outcomes; not engaging in the practice of nursing or medicine.
• Educating callers regarding clinical services that are available to them.
• Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach.
• Engaging caller and building rapport.
• Educating and supporting patients virtually on complex disease with a focus on cancer diagnoses.
• Providing immediate assistance with symptomatic callers and referral, if necessary.
• Communicating patient preferences to a physician led team to provide the patient with pertinent health information.
• Adhering to all confidentiality and HIPAA requirements as outlined within Alight’s Operating Policies and Procedures.
• Managing assigned workload, including ongoing client follow-up and customization of report materials with ease.
• Maintaining timely accurate entry of all case notes and client interactions in database.
• Participating in physician conference calls with patients and their families, including in some cases, scheduled calls outside of usual shift.
• Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided and impact of clinical services.
• Assisting with developing and maintaining policies and procedures.
• Maintaining knowledge of all educational materials, web tools, and other corporate employers benefit programs.

Qualifications

• Be a Registered Nurse with a BSN and equivalent experience. The ideal candidate will have a compact state license.
• Possess experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.
• Have ability to convey medical information to non-medical audiences.
• Possess experience working with a variety of digital/internet media and interest in exploring new information technology.
• Be proficient in computer and internet navigation skills.
• Provide high quality, professional, customer service.
• Be enthusiastic, must enjoy working independently and in a team environment.
• Be adaptable to a busy, evolving environment while displaying excellent customer service skills.
• Have excellent interpersonal communications skills both written and verbal.

Requirements

• By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.
• Alight requires all virtual interviews to be conducted on video.
• Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Benefits

• Comprehensive total rewards package supporting mind, body, wallet, and life.
• Health, dental and vision coverages starting Day One.
• Wellbeing programs.
• Retirement plans with contribution matching.
• Generous time off and parental leave.
• Continuing education and career growth opportunities.
• Flexible working arrangements.