[Hiring] Telehealth Engagement Officer @Sun Community Health

Role Description

The Telehealth Engagement Officer is responsible for planning, coordinating, and delivering telehealth services to support Family Health including MNCH, Nutrition, and Emergency health response interventions. This role involves ensuring that clients receive timely remote consultations, treatment adherence counseling, and psychosocial support, particularly in disaster-affected areas. The Telehealth Engagement Officer will work closely with the Telehealth team, Operation team, Counselors, and Program team to ensure accessible and responsive care through telemedicine platforms.

This position will be under Service Agreement Contract with up to December 2026. Required position is 1 and assigned area will be Telehealth Team, National Headquarters.

• Contact clients from referred GPs to provide tele-counseling, arrange Chest X ray and Gene Xpert investigations, coordinate referrals, follow up on laboratory results, and ensure confirmed TB patients are linked to NTP or SCH-supported PPM Scheme III treatment facilities.
• Provide performance-based incentives to providers for verified referral cases that successfully complete the agreed referral pathway.
• Provide real-time or scheduled teleconsultations covering both physical and mental health concerns.
• Offer diagnosis, treatment guidance, and basic psychosocial support following national and SCH clinical/MHPSS protocols.
• Lead weekly case review sessions with supervisor and other team members with documented action points and follow-up tracking.
• Supervise Telehealth Data focal person for data management and quality assurance processes, including data verification, completeness checks, and integrity reviews to support planning and gap analysis.
• Refer severe or high-risk cases (e.g., suicide risk, psychosis, trauma) according to SCH's referral protocol or mobile outreach for follow-up.
• Coordinate closely with Clinic Assistants and field teams to ensure patients receive appropriate care and follow-up.
• Liaise with SCH’s mental health focal point for technical guidance and referrals.
• Support joint case discussions or care planning for patients with combined physical and emotional health needs.
• Accurately record clinical and counseling notes using SCH’s secure digital system or logbooks.
• Submit daily/weekly summaries of consultations while maintaining strict confidentiality and ethical standards.
• Use appropriate consent and privacy protocols, especially for mental health sessions.
• Participate in post-disaster tele-outreach or emergency mental health services, particularly in displacement or high-stress environments.
• Provide psychological first aid (PFA) and brief solution-focused interventions as needed.
• Share recommendations with field teams to strengthen psychosocial care strategies.
• Identify gaps in remote service delivery and contribute to improving SCH’s teleconsultation and MHPSS integration model.
• Attend periodic team check-ins or remote supervision sessions to share learning and improve quality.
• Conduct scheduled or proactive phone calls to clients enrolled in Family Health and other chronic or high priority care programs.
• Track client treatment adherence, appointment follow-up, and medication refill needs; provide reminders and counseling support as needed.
• Coordinate with field teams to flag default cases or missed follow-ups and ensure timely intervention.
• Maintain a regular call log and case tracking sheet, ensuring all interactions are documented securely and ethically.
• Build rapport with clients to support retention in care and reduce loss-to-follow-up during or after emergency disruptions.
• Perform any other duties as assigned to support effective project implementation.

Qualifications

• Hold a M.B., B.S degree with valid SAMA.
• Preferably have a minimum of 2 years of relevant work experience in providing telehealth services.
• Demonstrate competent use of MS Office applications.
• Experience with NGO or donor-funded health projects is desirable.
• Prior experience in mental health counseling is preferred.

Term of Agreement

The Contractor will receive the basic daily service payment upon submission of a complete Daily Work Report to the respective Supervisor and payment will be made within 30 days after SCH receives and accepts the report. In addition, the Contractor may be eligible for a performance-based payment, which will be determined based on the verification of achievements against the Monthly or Quarterly Performance Indicator Report and the appraisal and approval of the respective Supervisor.

Application

Interested applicants, please send Application Letter, Curriculum Vitae (with “Two” referees, including your last employment for reference check), copies of Qualification Documents and National ID as per following “APPLY LINK” and/or Apply Email not later than on the evening of 17 September 2026 (Thursday).