[Hiring] Telehealth Crisis Line Provider @Mantra Health

Role Description

We are seeking a Part-Time ConnectNow Crisis Line Provider to provide direct services to students utilizing Mantra’s ConnectNow service, an in-the-moment crisis/emotional support line for college students. In this role you will use active listening and solution-focused approaches to collaboratively engage students seeking support with mental health concerns. In cases of high risk, you will assess the situation and recommend appropriate crisis interventions for implementation by individual students, campus staff, and community helpers.

This is a W2 part-time non-benefit eligible position. The expected pay for this position is $30/hour.

What You’ll Do:

• Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis
• Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others
• Collaborate with students to develop a plan for safety and recommend next steps
• Initiate follow-up calls to check on client welfare and encourage service linkage
• Maintain clinical documentation, ensuring detailed and accurate logging of user sessions

Qualifications

• 1+ years experience practicing telehealth, crisis management, or in a call center environment
• Training and experience in assessment, crisis intervention, and treatment planning
• Ability to learn, maintain and demonstrate mastery of clinical policy, call handling, and operational protocols
• Proven ability to work well under pressure while maintaining professionalism and maturity
• Ability to exercise excellent independent judgment with minimal direct supervision
• Schedule flexibility with openness to work a non-traditional schedule that may include evenings and/or weekends

Requirements

• Hold an independent, unrestricted licensure to practice counseling and/or psychotherapy (state equivalent of LCSW, LPC, LMFT, Licensed Psychologist etc.)
• 2+ years of experience practicing mental health counseling and psychotherapy
• Ability and interest in picking up extra shifts as needed to cover team member’s PTO

Benefits

• Potential to shape and lead clinical functions within a mission-driven organization
• Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare
• Competitive salary and benefits package, with the chance to make a meaningful impact on the lives of young adults