[Hiring] Telehealth Clinical Services Director @Banyan Treatment Centers

Role Description

Banyan Treatment Centers is seeking a strategic, clinically driven Telehealth Clinical Services Director to lead and scale the national telehealth clinical program, expanding access to high-quality, compassionate care for individuals with substance use disorders and mental health conditions. This role partners with executive leadership, enterprise clinical teams, and cross-functional departments to drive clinical quality, consistency, and program performance at scale, with a focus on operational execution and measurable outcomes.

As telehealth services expand across multiple states, this position provides the leadership necessary to maintain treatment integrity, develop and lead a high-performing clinical team, and meet regulatory compliance within a virtual care environment.

Key Responsibilities

• Lead the clinical strategy and execution of Banyan’s national telehealth program.
• Drive standardization of clinical care delivery across markets to ensure quality and consistency.
• Evaluate clinical outcomes, regulatory requirements, and program performance to inform decision-making.
• Translate data and operational insights into scalable improvements.
• Oversee telehealth clinical operations across multiple states.
• Own performance across clinical quality, patient engagement, and outcomes.
• Identify performance gaps and implement solutions across programs.
• Build and refine processes that support scalable, consistent care delivery.
• Monitor utilization review workflows and level-of-care alignment.
• Supervise and develop telehealth supervisors, therapists, and clinical staff.
• Strengthen clinical supervision practices to support high-performing teams.
• Lead multidisciplinary clinical meetings aligned with Banyan’s clinical model.
• Support recruitment, onboarding, and development of clinical staff.
• Ensure adherence to regulatory, accreditation, and payer standards.
• Oversee documentation quality, chart audits, and compliance initiatives.
• Manage clinical risk, including high-acuity cases and incident review.
• Ensure alignment with Banyan’s clinical philosophy and standards of care.
• Partner with Admissions, Utilization Review, Compliance, IT, and Business Intelligence teams.
• Collaborate with executive leadership to align telehealth strategy with enterprise priorities.
• Communicate performance insights, risks, and recommendations to leadership.
• Ensure clinical strategies are executable within operational realities.

Qualifications

• Master’s Degree in Social Work, Mental Health Counseling, Marriage & Family Therapy, or related field.
• Active clinical licensure required (LCSW, LMHC, LMFT, or equivalent); Clinical Supervisor credential preferred where applicable.
• Minimum 3 years of clinical leadership or supervision experience.
• Minimum 5 years of clinical behavioral health experience, including substance use and/or mental health treatment.
• Experience leading or supporting multi-site, multi-state, or scaled clinical telehealth operations.

Competencies

• Strong understanding of regulatory and state standards, clinical compliance, and behavioral health treatment models.
• Demonstrated ability to build, standardize, or improve clinical programs across teams or locations.
• Proven ability to translate clinical strategy into operational execution and measurable results.
• Demonstrated ability to supervise and develop clinical staff.
• Comfortable operating in a fast-paced, growth-oriented environment.

Benefits

• Comprehensive benefits including medical, dental, and vision insurance.
• Life insurance.
• Disability coverage.
• 401(k) with employer match.
• Paid time off and holidays.
• Wellness incentives.
• Employee assistance programs.

Company Description

Banyan Treatment Centers is a leading national provider of intensive treatment for individuals facing substance use and co-occurring mental health disorders. Backed by TPG, Banyan continues to expand access to care across new markets and service lines.