[Hiring] Tele Audiologist @NationsBenefits, LLC

Role Description

The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in-clinic care team, providing real-time clinical, technical, and sales support to ensure high-quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in-person experience through virtual care.

Key Responsibilities

• Remote Clinical Care & Patient Management
  • Conduct patient evaluations, consultations, and follow-up care via video.
  • Support and guide in-clinic staff through hearing assessments and testing procedures remotely.
  • Interpret test results and provide accurate clinical diagnoses.
  • Recommend appropriate hearing aids and treatment plans based on patient needs.
  • Provide patient counseling on hearing loss, device use, expectations, and care.
  • Deliver ongoing support for adjustments, concerns, and patient satisfaction.
• Remote Sales & Treatment Support
  • Guide patients through the hearing aid selection and purchasing process via video.
  • Partner with clinic staff to support case acceptance and improve conversion rates.
  • Educate patients on product options, features, and benefits in a clear, patient-friendly manner.
  • Provide remote verification support and ensure proper device fitting and performance.
• Technical Troubleshooting & Support
  • Troubleshoot hearing aid, software, and connectivity issues in real time.
  • Support clinics and patients with remote device programming and adjustments.
  • Assist with resolving sound quality concerns and device performance issues.
  • Provide technical guidance to clinic staff on equipment and workflows.
• Clinic & Staff Collaboration
  • Work closely with clinic teams to support patient flow and ensure efficient appointments.
  • Act as a clinical resource for providers and staff needing audiology expertise.
  • Provide on-demand or scheduled support for clinics without on-site audiologists.
  • Train and coach clinic staff on best practices for remote care delivery.
• Program Development & Process Improvement
  • Develop and refine workflows for remote testing, consultations, and sales processes.
  • Identify opportunities to improve patient experience and operational efficiency.
  • Assist in implementing standardized procedures for tele-audiology services.
  • Maintain high standards of clinical quality, compliance, and documentation.
• Credentialing, Compliance & Billing Support
  • Participate in insurance credentialing processes as required to enable billing for audiology services.
  • Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers.
  • Ensure accurate and timely clinical documentation to support billing and reimbursement.
  • Adhere to all regulatory, compliance, and telehealth billing requirements.
• Additional Duties
  • Provide real-time audiology support across multiple clinic locations as needed.
  • Ensure all services meet clinical, ethical, and regulatory standards.
  • Adapt to evolving technology and telehealth best practices.