[Hiring] Technical Application Specialist @Abbott

Role Description

This is a remote position. Qualified candidates must currently live in the San Francisco Bay area or Salt Lake City, UT area. Easy access to major metropolitan airport is required. Must be able to travel up to 90% and must have a Valid Driver’s License.

What You’ll Work On:

• Provide support to Abbott Core Laboratory customers and field personnel as the primary contact for Core Lab’s highest complexity instruments for onsite instrument and assay integration and training.
• Serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone, and document information into the complaint handling system.
• This position is very visible to the external customer and will influence customer purchase decisions.
• Frequent interaction with customers onsite and remotely; some involvement in customer touchpoint teams for account management to build customer satisfaction.
• Receives general direction and exercises considerable discretion as to personal work details.
• Accomplishes results individually, working remotely and in collaboration on teams and work groups.
• Recognizes the impact of the policies and procedures on the business and raises the issue if there is a potential conflict.
• Makes decisions on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget for US.
• Consider financial and customer implications as part of decision making.
• Conduct comprehensive customer entrance interviews to understand the customer’s needs and verify expectations within the defined service offerings.
• Assist customers with meeting their regulatory and validation requirements.
• Customize onsite customer training to meet specific customer needs.
• Manage the integration process to meet customer expectations and timeline.
• Conduct thorough exit interviews to present integration results and ensure customer satisfaction.
• Investigate problems, diagnose probable causes, systematically eliminate alternatives, provide solutions, document information into the complaint handling system.
• Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.
• Follow defined TAS work processes for all aspects of the job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.

Qualifications

• Bachelor’s degree
• 3+ Years of relevant work experience in a laboratory environment, field service, or a technical support call center
• Traveling up to 90%

Requirements

• Bachelor’s degree in medical technology/clinical laboratory science (preferred)
• Lab certification (e.g., MLS, MLT, etc.) (preferred)
• 5+ Years of relevant work experience in a laboratory environment, field service, a technical support call center, working directly with Abbott Diagnostics products, assays, or instruments (preferred)

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.