[Hiring] Surgical Education and Application Specialist @Cochlear

Role Description

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission and join the number one most trustworthy company in the healthcare industry as recognized by Newsweek in its 2024 rankings of the World's Most Trustworthy Companies! Your experience in advanced surgical support will help you succeed in this fantastic opportunity with the Medical Education team at the global leader in implantable hearing devices! This role can be done remotely in the United States. Candidates must already have work rights in the U.S. to be considered.

The Surgical Education and Application Specialist offers surgical technical knowledge and education across Cochlear’s entire portfolio of implantable devices and solutions to internal and external stakeholders, in the treatment of hearing loss. They ensure devices are used in compliance with safety standards and regulations. The ideal candidate has a surgical background in implantable technology and the healthcare industry, training and education, problem solving, technical and intraoperative expertise, and a passion for learning and fostering proficiency and excellence in the surgical use of the company’s devices.

Key Responsibilities

• Provide advanced surgical support, in person and virtually, for internal and external stakeholders, including during product launches.
• Create, support, and deliver medical education sessions, across the product portfolio, on the use and handling of our products, in collaboration with the senior surgical education specialists and product managers.
• Assist in the continuing education of new hires, post onboarding, through co-travel, and ongoing communication to assist in the mastery of defined surgical skills by role.
• Regularly review and provide feedback on team SOPs to ensure accuracy, enhance efficiency and maintain compliance.
• Provide acute surgical and MRI related support through our on-call service. Adhere to established documentation standards and templates to maintain consistency and quality across all Standard Operating Procedures (SOPs).
• Document customer interactions via Salesforce Health Cloud.
• Document feedback and monitor complaints related to products.

Qualifications

• Bachelor’s Degree required
• 4+ years of experience within the healthcare industry
• 3 – 5 years of surgical support experience with implantable hearing technologies is ideal
• Excellent verbal and written communication skills and proficient in presenting and facilitation of complex information.
• Travel is required at 50%
• Must possess a valid driver’s license.
• Must meet all credentialing requirements to obtain hospital and surgical center access.

Benefits

• Competitive wages and benefits.
• Pay Range in the United States $115,000 - $130,000 based upon experience, as well as an annual bonus opportunity of 7.5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting.
• Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Company Description

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.