[Hiring] Supervisor, Transitions of Care Coordinator @Devoted Health

Role Description

A bit about this role:

We want to help patients navigate the healthcare system in a better and safer way, feel their best, and better manage their chronic diseases. Our transitions of care program is critical to achieving these goals, and TOC Coordinators will play a key role in supporting these programs.

As the supervisor for the TOC Coordinators, you'll lead a team of TOC Coordinators in serving as advocates for these patients, supporting the TOC clinical team. The goal is to ensure the patients have the necessary resources and support to transition to home from the hospital and/or post acute setting and prevent re-admissions.

The supervisor will manage a team of TOC Coordinators and guide their work to take care of patients during the transition of care episode:

• Connecting with patients
• Enabling ancillary services like appointments, transportation, supplies, and durable medical equipment
• Follow-up communication

The TOC supervisor is an integral part of the TOC team, and will be heavily involved in the day to day team operations, as well as being an active participant in rounds/huddles. The supervisor will provide support to the team, develop new workflows and job aids, coach and manage performance, and attend and/or facilitate regular meetings with team patients and leadership as required.

Responsibilities will include:

• 30% of the time will be dedicated to providing TOC patient care. Time spent on clinical responsibilities will fluctuate depending on the number of direct reports.
• Assists as needed with monitoring team attendance and adherence and participation in meetings/forums
• Collaborating with leadership in TOC to help develop the program
• Join cross functional meetings to represent TOC coordination and share relevant updates with the larger team
• May be assigned additional responsibilities as the TOC care model evolves
• Assist in recruiting and hiring process of new TOC Coordinators
• Participate and coordinate TOC Coordinators involved in TOC clinical model pilots
• Partner with the TOC trainer and DM education team in onboarding new TOC Coordinators
• Manage TOC coordinator performance across array of key performance indicators
• Provide oversight and support to the TOC Coordinators by answering questions, monitoring relevant slack channels and conducting 1:1s
• Process improvement: assist in design, & implementation of new workflows, including job aid creation and facilitating training
• Meets with Senior Manager regularly to go over team performance and make recommendations for improvement

Qualifications

• MA Certification (desired), expired MA certifications are OK! [Verification: A copy of your active or expired certification will be required. No Certification: If you have significant MA experience/background, we may request copies of your MA school diploma and transcripts.]
• 2 years of direct lead or supervisory experience in a virtual setting required

Requirements

• 2+ years healthcare administrative/office experience
• Proficient in technology using evolving platforms
• A history of being organized and having high attention to detail - it’s the little things that matter
• Fully bilingual (English/Spanish) preferred but not required

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....