[Hiring] Supervisor, Specialty Pharmacy Support Service @Navitus Health Solutions

Role Description

Lumicera Health Services is seeking a Supervisor, Specialty Pharmacy Support Services to join our team! Under general direction of the Associate Manager, Pharmacy Services, the Supervisor is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. This position monitors productivity and performance standards and plans and directs workflow and project assignments. The Supervisor will:

• Schedule and monitor staff and day-to-day workflow.
• Develop employee’s skills, evaluate performance, and provide feedback.
• Oversee resolution of employee relations.
• Participate in hiring, training, and evaluation of staff.
• Develop, track, and monitor employee’s compliance to quality, service, and production standards.
• Monitor task turnaround time to meet internal standards and client performance guarantees.
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals.
• Address staff concerns and day-to-day operational, system, customer service, quality, and professional issues.
• Work in production as needed.
• Implement programs and process improvements to enhance customer service.
• Analyze operations and overall efficiencies of the pharmacy.
• Act as a point of escalation for issues requiring higher expertise or discretion.
• Represent pharmacy operations and service in cross-functional meetings and projects.
• Participate in continued quality improvement and quality meetings as necessary.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists.
• 2-5 years’ experience, previous experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel.
• Strong knowledge of current pharmacy regulations.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750!

Company Description