[Hiring] Supervisor of Patient Pay and Reimbursement @ZOLL Medical Corporation

Role Description

Supervise the Patient Pay and Reimbursement Specialist team by supporting staff to ensure efficient, timely and accurate management of accounts to maximize cash flow.

Essential Functions

• Utilize current workflow process and billing system reporting to distribute work to staff.
• Utilize accounts receivables expertise to identify and escalate payer issues.
• Ensure Specialist timely and accurately research unpaid or underpaid account balances.
• Aid seniors and staff with complex accounts and act as a resource to subordinate personnel - resolving problems in a timely and effective manner.
• Create, update and enforce all team standards, SOPs and ensure compliance with Reimbursement policies and procedures.
• Identify and drive key projects and initiatives that support process and quality improvement, as well as productivity and efficiency improvements.
• Utilize processes and available tools to analyze call center metrics, collection rate data and provide feedback to management.
• Assist Manager with daily, weekly and/or monthly reporting responsibilities.
• Participate in the recruiting, interviewing and hiring process for new accounts receivables staff including requisition submission, new hire setup requests and any required accompanying paperwork.
• Coordinate, monitor and participate in the training of new staff and coaching of existing staff including performance appraisal, quality review and discipline of subordinate staff to drive improvement and continued success.
• Handle escalation of sensitive cases and other high priority areas as assigned.
• Supervise the activities of subordinate staff by providing direction and guidance in work assignments and ensure the timely and accurate completion of tasks.
• Create and distribute daily and monthly metrics to staff and management during monthly status meetings.
• Supervise scheduling, shift alignment, PTO and breaks to ensure proper coverage.
• Foster a positive and inclusive team culture, promoting collaboration, recognition, and professional development opportunities.

Qualifications

• H.S. Diploma or equivalent required.
• Bachelor’s degree in business or healthcare administration preferred.
• 3+ years of leadership experience in medical collections, or 5 years leadership experience in customer service, consumer collections or call center environment required.
• Experience working with all payer types preferred.

Requirements

• Ability to handle multiple tasks simultaneously under strict deadlines.
• Proficient in Microsoft Office with intermediate knowledge of Excel.
• Ability to integrate and learn new technologies/products quickly.
• Strong written and oral communication skills.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

Benefits

• The annual salary for this position is: $72,000.00 to $82,000.00.
• Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate.
• Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com .