[Hiring] Supervisor of Patient Access - Enterprise Authorizations @Inova

Role Description

The Supervisor of Patient Access - Enterprise Authorizations ensures the appropriate and timely documentation of all patient account activity while appropriately handling all correspondences. This role ensures that payer response reports and rejection reports are worked timely and meet departmental productivity and quality review standards. This role takes ownership for the daily management of team members and the timely/accurate processing of patient accounts by assigned team members, monitored through productivity measurement, quality review, and feedback. This role supports team members who handle work queues, call center phone lines, and any other duty or work queue as assigned. This role will be responsible for helping prepare and review training documents and deliverables to support team members. This role completes pay period close by deadlines, lead meetings, prepare agendas, and take notes.

Responsibilities

• Responsible for the daily supervision of assigned team members.
• Responsible for providing support, education, and guidance to team members.
• Responsible for preparing quality assurance documents, training documents, workflows, standard work, and visual media for the team.
• Provides support for the development, implementation, and documentation of quality assurance.
• Attends and participates onsite to support program areas as needed.
• Collaborates with team members for process improvement suggestions.
• Informs and consults with team members, people leaders, and stakeholders about potential barriers that impact team results.
• Ensures assigned projects and work queues are completed in a timely manner.
• Effectively supervises oversight and ownership over all assigned worklists and work queues to ensure completion per established work flow metrics.
• Partners with other Patient Financial Services people leaders to utilize Epic to review results against established goals.
• Takes ownership for understanding and utilizing Epic reporting and functionality to achieve goals while escalating issues to Epic Information Technology as needed.
• Supervises outcomes consistent with all state and federal regulatory requirements and applicable laws in accordance with the financial goals of the organization.
• Oversees assigned department or functional area to ensure it is performing effectively, which may include but is not limited to, preparing and implementing business strategy to achieve the organization’s goals, ensuring legal compliance, communicating and collaborating with stakeholders, managing employment decisions and contributions of support team members, and managing departmental budget and fiscal success.
• May perform additional duties as assigned.

Qualifications

• Experience - 3 years of experience in Revenue Cycle, Finance, Customer Service, Patient Collections, Financial Assistance, Patient Access Services, Health Information Services, Patient Financial Services, Single Billing Office, Hospital Billing, or Physician Billing; and, 1 year of Manager, Supervisor, Analyst, or Team Lead experience.
• Education - Associate’s degree or additional 2 years of experience in lieu of degree.

Company Description

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.