[Hiring] Supervisor, Medication Access Specialist @Visante Consulting LLC

Role Description

The Medication Access Specialist Supervisor is an essential member of the managed services team and is responsible for overseeing the daily operations of medication access specialists and ensuring efficient workflow management. This role entails supervising and scheduling staff, conducting recruitment and performance evaluations, and addressing personnel-related matters to cultivate a high-performing team.

• Review medication authorizations and determine appropriate actions based on patient, payer, and client needs.
• Conduct benefits investigations, assess coverage and out-of-pocket costs, and identify financial assistance options to reduce patient burden.
• Collaborate with clinics to obtain required documentation, submit prior authorizations, and support appeals for coverage denials.
• Communicate authorization determinations and next steps to patients, including coverage outcomes, financial assistance options, and pharmacy access pathways.
• Ensure accurate and timely documentation within client EMR systems and Visante tracking platforms in accordance with agreed-upon workflows.
• Support client onboarding, training, workflow optimization, and continuous process improvement while collaborating with Visante leadership and team members.
• Complete other duties as assigned.

Qualifications

• High school diploma or equivalent (Required)
• An Associate Degree (Preferred)
• 3 years of experience working within healthcare or with pharmacy providers on medication access (Required)
• Minimum of 1 year experience supervising or managing a team, including staff scheduling, performance management, and professional development (Preferred)
• State Board of Pharmacy Technician registration obtained within 6 months of hire (Required)
• Active CPhT certification through either PTCB or NHA (Preferred)

Requirements

• Demonstration of good judgment, multi-tasking and meeting deadlines with a sense of urgency, and being able to prioritize.
• Exceptional interpersonal skills and ability to cultivate strong client relationships.
• Proven analytical and problem-solving skills.
• Clear and concise communication, ensuring transparency within the team.
• Commitment to maintaining patient confidentiality.
• Possesses extensive knowledge of medication reimbursement and healthcare prior authorization/coding.
• Proficiency in Office Suite (Word, Excel, PowerPoint).
• Excellent conflict resolution skills, fostering a positive team environment.
• Strong leadership skills, supervising a high-performing team, and fostering a culture of accountability.
• High attention to detail, ensuring thoroughness and efficiency in team deliverables.

Benefits

• Competitive salary and benefits for this full-time salaried role.

Company Description

Visante is an equal opportunity employer. Visante’s people are its greatest asset and provide the resources that have made the company what it is today. Visante is, therefore, committed to maintaining an environment free of discrimination, harassment, and violence.