[Hiring] Supervisor, Healthcare Programs @Arcwood Environmental, LLC

Role Description

As a Supervisor, Healthcare Programs you will be responsible for managing a Medical Device Collection Program for a region of customer hospital sites. This role will supervise and provide guidance to technicians performing device collection services at hospitals within a specific region and will manage all regional customer communications.

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times.
• Manages the safety of assigned area for all team members, including but not limited to:
  • Managing safety audits
  • Safety training
  • Communication with insurance companies
  • Incident investigations
  • Monitoring safety systems
  • Communicating unsafe conditions on customer sites
• Trains new Healthcare Device Collection Technicians to effectively complete collection tasks for their respective customer sites.
• Prepares service schedule inputs for any hospitals within assigned region.
• Partners with customer representative to set up new hospital for services, including:
  • Site assessments
  • Collection container installation
  • Ongoing evaluations of site needs
• Ensures Healthcare Device Technicians are set up and approved in any Hospital Credentialing Programs as required.
• Provides inspection services to customers including:
  • Bin inspections
  • Data collection via mobile application
  • Packaging of full containers for shipment
  • Conducting various facility inspections as required during the onboarding process of new technicians or due to vacancy
• Maintains regional account data in service platform including:
  • Hospital information
  • Locations
  • Containers
  • Routing
  • Updates employee service profiles
• Partners with customer to achieve program efficiencies.
• Completes area invoicing, payroll approvals and expense tracking and approvals.
• Maintains maintenance records for assigned vehicle fleet and ensures safe operating conditions.
• Receives and maintains credentials to provide service at customer sites as needed.
• Maintains medical records for vaccination and testing related to credentialing; COVID-19 and Flu vaccinations required.
• Completes interviews, onboarding, and performance evaluations and implements disciplinary actions as needed.
• Responds as needed to provide assistance during off-hours and maintains availability for conference calls with Healthcare team and customers.
• Maintains the ability to travel 60% of the time regionally and nationally for inspections, hospital implementations, supervisory tasks or Corporate meetings.
• Takes on additional duties as assigned to support the team and organization.

Qualifications

• High-school diploma or equivalent (required)
• 2+ years of supervisory or job-related experience (required)
• Previous experience within a customer service role (preferred)

Requirements

• Ability to travel 60% of the time regionally and nationally for inspections, hospital implementations, supervisory tasks or Corporate meetings.
• Maintains medical records for vaccination and testing related to credentialing; COVID-19 and Flu vaccinations required.

Benefits

• Stability you can count on and opportunities to grow.
• Steady work and competitive pay.
• Above-market benefits that reflect the importance of what we do.
• Chance to build skills, take on new challenges, and build a career.