[Hiring] Supervisor, Access @BrightSpring Health Services

Role Description

The Supervisor, Access is responsible for overseeing all aspects of patient access services, including prior authorization, benefit investigation, and claims adjudication. This role ensures timely and accurate completion of:

• Benefit verification
• Authorization requests
• Copay assistance coordination
• Payer communications to support patient access to therapy

The Supervisor will lead a team within the Access vertical, providing:

• Staffing direction
• Quality oversight
• Process improvement
• Training to ensure productivity goals and service standards are consistently achieved

The role requires advanced knowledge of payer requirements, authorization processes, insurance benefits, and pharmacy operations. The Supervisor, Access partners closely with pharmacy leadership, intake, and clinical teams to resolve escalations, implement best practices, and drive operational excellence.

Schedule: Monday - Friday 8:30 am-5 pm MST

Responsibilities

• Supervises Access staff (Prior Authorization and Benefit Investigation) to maintain a positive and productive work environment, fostering teamwork, engagement, and retention
• Recruits, selects, trains, evaluates, and coaches staff; provides ongoing performance management including corrective actions and development planning
• Manages daily workflow, assignments, and staffing to ensure timely completion of benefit verification and prior authorization requests
• Provides oversight and feedback for on-site and off-site teams
• Monitors adherence to policies, procedures, and productivity standards; audits cases for accuracy, compliance, and quality
• Analyzes workflow queues and trends (e.g., rejections, No-Go cases, appeals, escalations) to identify opportunities for process improvements
• Partners with pharmacy leadership to design, approve, and implement workflow enhancements and operational initiatives
• Ensures compliance with all state/federal regulations and patient confidentiality requirements
• Serves as a subject matter expert for benefit verification, prior authorization, payer portals, copay assistance programs, and claim adjudication
• Oversees completion of insurance verification, including pharmacy and medical coverage, prior authorization initiation, and documentation of outcomes
• Handles escalated or complex cases, working with payers, prescribers, and patients to resolve access barriers
• Provides guidance to providers and patients on documentation, appeals, and payer requirements
• Communicates effectively with pharmacy operations, nursing, corporate teams, prescribers, and patients to resolve issues and share updates
• Partners with leadership on reporting, metrics, and strategic initiatives related to Access services
• Supports training initiatives, system access, and troubleshooting of web tools (e.g., CoverMyMeds, payer portals)
• Maintains a safe, clean, and compliant pharmacy environment

Supervisory Responsibility: Yes

Qualifications

• High School Diploma/GED required; Associate’s or Bachelor’s degree preferred
• 4+ years of pharmacy, benefit verification, or prior authorization experience required
• 1+ years of supervisory or leadership experience required (2+ preferred)
• Specialty pharmacy experience strongly desired
• Advanced knowledge of prior authorization processes, benefit investigation, payer coverage requirements, and pharmacy insurance claims
• Familiarity with Medicare, Medicaid, and commercial insurance plans
• Strong leadership, coaching, and team development skills
• In-depth knowledge of pharmacy insurance, benefit verification, prior authorization platforms, and claims adjudication
• Excellent interpersonal and communication skills; able to work across all levels of staff and management
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational, analytical, and problem-solving skills
• High attention to detail with commitment to accuracy and compliance

Requirements

• Percentage of Travel: 0-25%
• Driving Position: No
• Physical requirements will be the ability to push/pull and lift/carry 1-10 lbs

Benefits

• Competitive Pay
• Health, Dental, Vision & Life Insurance
• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement
• Employee Discount Program & DailyPay
• 401k
• Pet Insurance