[Hiring] Supervisor @UT Southwestern Medical Center

Role Description

This position is responsible for supervising day-to-day operations of the assigned billing group. The successful applicant will manage several direct reports and indirect reports. The successful candidate will oversee a team of technical denial follow-up analysts (6-15 employees) to ensure accurate claims processing, timely payments, and compliance with regulations like HIPAA.

• Supervising staff
• Reviewing invoices/claims
• Monitoring accounts receivable
• Resolving escalated issues
• Tracking key metrics
• Training team members in billing systems and regulatory changes

Shift: 8-hour flex shift, Monday through Friday

Work From Home (WFH): This is a WFH position. The applicant must live within the Greater DFW area. Additional details shall be discussed during the interview.

Core responsibilities

• Supervision: Lead and manage a team of collections staff to ensure efficient workflow, productivity, and adherence to goals.
• Process management: Oversee the day-to-day operations of insurance follow-up and denials management.
• Quality assurance: Conduct audits and review insurance claims and patient invoices for accuracy and completeness.
• Problem-solving: Resolve complex or escalated billing issues with patients and payers and rectify inefficiencies.
• Performance monitoring: Track key revenue cycle metrics, prepare performance reports, and implement strategies to reduce outstanding balances.
• Training and development: Train staff on day-to-day processes.
• Compliance: Ensure the team adheres to all relevant laws and regulations, including HIPAA, payer guidelines, and state and federal rules.
• Collaboration: Work with other departments, such as finance and clinical staff, to improve overall revenue cycle processes.

Qualifications

• High School Diploma or equivalent.
• 5 years' experience working with medical claims recovery and/or denials management and regulations within a healthcare or insurance environment.

Requirements

• 5 years in a lead or supervisory experience (preferred).

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer