[Hiring] Statewide Chat/Text Crisis Specialist @Centerstone

Role Description

This position is part of a 24/7/365 high volume, suicide prevention focused team. This position will answer statewide 988 chat/texts and conduct brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress.

• Demonstrate high level of clinical knowledge and skill in providing telephonic or chat clinical screenings and risk assessments.
• Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
• Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide.
• Meet the ethical and clinical standards in compliance with all accreditation.
• Actively participate in ongoing supervision, training and team meetings.
• Demonstrate high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.
• Assist in administrative tasks as needed.

Qualifications

• Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.
• Six months to one year of crisis experience is preferred.
• Shift Availability: 9a-5:30p Friday-Tuesday

Requirements

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program