[Hiring] Specialty Scheduling Coordinator @Fairview Health Services

Role Description

From the benchtop to the bedside, our Gastroenterology team of regional and national thought leaders are developing innovative discoveries and delivering compassionate care throughout the health system and beyond. We remain dedicated to the continued growth of our research, clinical and educational missions spanning multiple disciplines including basic sciences, inflammatory bowel disease, gastrointestinal malignancy, advanced endoscopy and the microbiome.

What you will do as a Scheduling Coordinator:

• Serves as a single point of contact for coordinating care before a surgery, procedure or treatment.
• Collaborates and effectively communicates with patients, caregivers, providers, schedulers, and other care team members.
• Monitor and manage work queues.
• Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns).
• Partners with customers to resolve questions and concerns.
• Follows standard processes and workflows to ensure safety and reliability.
• Deliver a consistently high level of service, and goes above and beyond to assist customers.
• Review and respond to patient messages sent to the Epic in-box or through MyChart.
• Gather and document information to help facilitate communication between the patient/caregiver and care team.
• Ensure messages are addressed within standard timeframes, and escalate issues that need prompt attention.
• Review chart to piece together important information for the patient and provider.

Qualifications

• High School Diploma or GED.
• 2+ years of experience in a medical setting.
• 1+ years of experience in customer service.

Requirements

• Location: Remote (MN residents only).
• Hours: Monday-Friday, 8:30am-5:00pm.

Benefits

• This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!
• Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!