[Hiring] Specialty Care Navigator, Eating Disorders @Spring Health

Role Description

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. The Specialty Care Navigator – Eating Disorders will provide assessment, care coordination, and clinical support for members navigating eating disorder care. This remote role is part of the Care Navigation team and plays a critical role in delivering high-touch clinical support within our innovative specialty care vertical.

The required schedule for this opportunity is Monday to Friday from 9am-5pm PDT or MDT.

What You’ll Be Doing

• Conduct telephonic screenings, brief interventions, and refer members to appropriate eating disorder treatment
• Apply active listening, psychoeducation, and motivational interviewing to support member goals
• Coordinate care plans and facilitate referrals within the Spring Health network
• Provide crisis management and safety planning as needed
• Maintain accurate and timely documentation within internal systems and EHR
• Collaborate with cross-functional teams (care support, provider ops, billing, etc.)
• Contribute to program development, team onboarding, and process improvements

What Success Looks Like

• Timely connection of members to appropriate care
• High care conversion rate and positive clinical outcomes
• Strong member satisfaction (CSAT) and engagement
• Consistent documentation and follow-up within required timeframes
• Effective collaboration across teams

Qualifications

• Independently licensed mental health professional (LCSW, LMFT, LPC) - firmly required
• Ability to work Monday through Friday, 9am-5pm PDT or MDT - firmly required
• 2+ years of clinical experience working with eating disorders - firmly required
• Proficiency with motivational interviewing, diagnostic assessment, and triage
• Knowledge of evidence-based treatments for ED (CBT-E, Family-Based Treatment)
• Strong communication, organizational, and tech skills
• Commitment to diversity and inclusion

• Bilingual proficiency - preferred
• Experience in working with adolescents - preferred

Requirements

• The target base salary range for this position is $33.33 - $42.31 hourly
• Part of a competitive total rewards package including stock options and benefits
• Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• Access to One Medical accounts
• HSA and FSA plans available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave, and company holidays
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure
• Access to Noom, a weight management program tailored to your unique needs and goals
• Access to fertility care support through Carrot, with $4,000 reimbursement for related fertility expenses
• Access to Wellhub, connecting employees to fitness, mindfulness, nutrition, and sleep options
• Access to BrightHorizons, providing sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes