[Hiring] Specialty Care Manager @Nadia Care

Role Description

As the Specialty Care Manager, you are the operational anchor and cross-functional owner for all contracted specialty care roles across Nadia Care, including Doulas, Registered Dietitians (RDs), and International Board Certified Lactation Consultants (IBCLCs). This role directly oversees all specialists and contractors across all regions simultaneously, driving end-to-end coordination, roster availability, panel matching, compliance audit trails, contractor administrative accountability, and onboarding.

Key Responsibilities:

• Contractor Performance, Charting & Accountability
  • Track visit completion, labor attendance, and charting timelines across all contracted specialists (Doulas, RDs, IBCLCs).
  • Conduct routine charting and documentation audits across platform systems (e.g., Athena, Spruce, Acuity).
  • Identify, document, and escalate contractor administrative non-compliance, missed labor events, or boundary violations.
  • Perform regular invoice review against active contracts to verify contractor billing accuracy.
• LCE Credentialing Support & Roster Compliance (Doulas, RDs, IBCLCs)
  • Function as the primary operational interface with the Licensing, Credentialing & Enrollment (LCE) department.
  • Serve as the primary document collector for LCE credentialing accuracy.
  • Maintain an accurate, audit-ready credentialing and payer-approval status tracker.
• Recruitment, Interviewing & Event Representation
  • Lead interviews for incoming Doula, Registered Dietitian, and Lactation Consultant candidates.
  • Represent Nadia Care at community, collective, or regional recruitment events.
  • Maintain collaborative relationships with regional doula collectives and specialty contractor networks.
• Cross-Functional Care Team Alignment
  • Partner closely with Regional Managers, Maternity Navigators, Care Coordinators, and RNs.
  • Produce monthly panel summaries detailing active assignments and contractor capacity constraints.
  • Partner closely with onboarding, enablement, and care delivery teams.
• Member Birth Support & Active Labor Coordination (Doulas)
  • Coordinate doula assignments for all opted-in members.
  • Lead member-facing communication regarding birth support expectations.
  • Participate in a structured, team-backed rotation for live labor events.
  • Maintain a real-time, accurate delivery tracker across the active member panel.

Qualifications

• At least 3-5 years handling care coordination, maternal health operations, or contractor panel administration.
• High fluency with digital care systems and platforms (e.g., Athena Health, Spruce, Acuity, Slack, Google Workspace).
• Willingness and ability to participate in a structured, team-backed on-call rotation.
• Demonstrated experience evaluating contractor candidates and conducting structured interviews.
• Highly organized with strong communication skills.
• Comfortable with operational ambiguity and rapid scaling.
• Bilingual English/Spanish is a plus.

Requirements

• This is a full-time salaried position with a pay range between $70K-$80K annually.
• Exact compensation will depend on direct and relevant experience.

Benefits

• Time Off That Works for You:
  • Unlimited time off for full-time salaried employees after the 90-day introductory period.
  • Three weeks of paid time off for full-time hourly employees after the 90-day introductory period.
• Comprehensive Health & Wellness Coverage:
  • Medical Insurance covering hospital, surgical, and prescription drug benefits.
  • Dental Insurance for preventive care, as well as basic and major procedures.
  • Vision Insurance for routine eye exams and eyeglasses.
• Security & Future Planning Options:
  • Stock Option Grant.
  • Life Insurance for financial protection for your beneficiaries.
  • Disability Insurance for short-term and long-term coverage.
  • 401(k) Retirement Plan.

Company Description

Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Our mission is to improve pregnancy, birth, and the postpartum journey for women and their families.