[Hiring] Spanish-English Bilingual Health Coach @National Jewish Health

Role Description

National Jewish Health is seeking Spanish-English Bilingual Tobacco Cessation Health Coaches to join our team. We have a passion for helping people be successful in their journey to quit tobacco. Our tobacco cessation program is based on proven strategies that have helped more than 1.5 million people nationwide quit tobacco.

The Tobacco Cessation Health Coach provides assessment, counseling, education, and behavioral intervention to tobacco users. This position directly assists tobacco users by using motivational interviewing techniques in deciding whether to make a quit attempt, obtaining and using cessation medicine, and staying abstinent from tobacco. Counseling is conducted over the phone and/or through the internet with participants.

Essential Duties

• Educates and coaches a diverse population of participants in quitting tobacco by following motivational interviewing techniques.
• Explains Health Initiatives programs to participants, builds rapport, and engages callers following guidelines, protocols, and scripting.
• Completes an intake questionnaire with participants to verify program eligibility.
• Documents participant data in compliance with HIPAA requirements, departmental standards, and specific client guidelines.
• Maintains friendly, confident, open, and effective communication with participants to identify program eligibility and inspire continued participation.
• Assists participants to help determine participant’s goals, readiness to change, and supports behavior change.
• Engages in a process of continuous training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge, and skills.
• Maintains call center metrics and individual performance standards.

Qualifications

• Bachelor’s Degree required. A degree in Psychology, Social Work, or other Human Services field preferred.
• Fluent in English and Spanish preferred.

Requirements

• A minimum of two (2) years of experience as a health coach preferred.

Benefits

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office, and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity, and Legal Plan.
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.