[Hiring] Spanish Bilingual Certified Pharmacy Technician - Refill & Medication Adherence @Shields Health Solutions

Role Description

As a Bilingual (Spanish) Patient Engagement Specialist, you will play a vital role in supporting patients throughout their medication journey. You’ll act as a trusted liaison between patients, pharmacists, clinicians, payors, and health system partners—ensuring timely refills, resolving pharmacy claims issues, and delivering compassionate, high-quality service in both English and Spanish.

This is a fully remote pharmacy role ideal for professionals who are detail-oriented, empathetic, technologically savvy, and motivated by meaningful patient impact.

What You’ll Do

• Manage both inbound and outbound pharmacy communications
• Support medication adherence
• Help remove access barriers for patients across diverse populations

Core Responsibilities

• Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish
• Educate and guide patients through the end-to-end medication refill process
• Coordinate prescription refills, including data entry and pharmacy claim adjudication
• Perform prescription status checks and resolve adjudication or coverage issues
• Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams
• Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies
• Identify medications requiring special handling (e.g., refrigerated or hazardous) and ensure proper protocols
• Accurately document and maintain patient, prescription, and communication records across multiple systems
• Identify repeat issues and trends, escalating opportunities for workflow or process improvement
• Maintain strict confidentiality and compliance with HIPAA and healthcare privacy standards
• Participate in ongoing training, quality assurance activities, and professional development
• Maintain schedule flexibility to support health system partner needs
• 8-hour shifts, Monday–Friday between 7:00am–7:00pm EST
• Occasional weekends as needed

Qualifications

• National Pharmacy Technician Certification (CPhT) required
• Active State Pharmacy Technician registration (obtainable with national certification)
• Willingness to obtain additional required licensure within an agreed timeframe
• High school diploma or GED required
• 1–3 years of pharmacy technician experience preferred
• Fluency in both English and Spanish (spoken and written) is required
• Experience supporting diverse or underserved patient populations preferred

Requirements

• Exceptional phone presence and patient communication skills
• Comfortable with proactive outbound patient engagement
• Strong collaboration skills across clinical, pharmacy, and payor teams
• Proficiency in Microsoft Word and Excel
• Ability to quickly learn new systems, platforms, and workflows
• Excellent attention to detail, organization, and multitasking abilities

Benefits

• Remote work flexibility
• Opportunity to make a meaningful difference in patient care

Remote Work Requirements

• A dedicated home workstation with two company-provided monitors
• Reliable, high-speed internet connection
• A quiet, private, distraction-free workspace
• Willingness to work occasional overtime as patient volumes fluctuate
• Ability to keep camera on during most meetings with leaders and teammates