[Hiring] Solution Success Manager - Diagnostic Radiology @Aidoc

Role Description

We are seeking a clinically-grounded, tech-savvy Solution Success Manager to support our Radiology AI and Workflow Solutions. This individual will have a background in CT technology (ARRT)(CT) and act as a trusted advisor for customers, guiding them through successful onboarding, clinical integration, and optimization of our AI-driven tools across triage, measurement, quantification, and diagnostic workflows to drive adoption and success.

As a tech-savvy individual with deep healthcare domain expertise, the Solution Success Manager - Diagnostic Radiology serves as a product authority and strategic advisor for both prospective and existing customers. This pivotal role bridges the gap between our innovative AI healthcare solutions and the specific needs of healthcare teams, ensuring seamless integration into clinical workflows and the delivery of measurable value.

In this role, you will function as a trusted advisor, guiding clients through the pre-sales and onboarding phases. This includes:

• Delivering tailored product demonstrations
• Facilitating clinical onboarding and integration
• Optimizing the utilization of our AI-driven tools across triage, measurement, quantification, and diagnostic workflows

This position demands a strong combination of clinical expertise, technical acumen, and exceptional communication skills to effectively influence decision-making and cultivate robust relationships within diverse healthcare environments.

Responsibilities

• Deliver compelling product demonstrations of our AI healthcare solutions to diverse audiences, including clinicians, researchers, and healthcare administrators
• Master and articulate the nuances of specific Care pathways, including clinical workflows, patient journeys, and treatment protocols, tying them to our solutions
• Build and maintain a deep understanding of key healthcare personas (e.g., providers, specialists, radiology IT, Technologists, nurses, care coordinators, patients) and their unique challenges
• Map complex clinical requirements into demonstrable workflows in our product suite
• Collaborate with Regional Account Directors (RAD) on the best way to create and deliver tailored sales presentations that resonate with different healthcare stakeholders
• Preliminary solutioning of the Aidoc products during pre-sales motions, demonstrating how they may augment or enhance customer clinical team workflows
• Oversee the clinical onboarding process, including assessing current workflows, identifying key objectives, optimizing workflows for users, and supporting initiatives that ensure successful adoption post-sale
• Provide expert-level product training to internal teams and clients
• Partner with the Customer Success Manager to ensure solutions deployed meet the expected deliverables as scoped in the pre-sales engagement
• Gather and synthesize feedback from healthcare professionals during the pre-sales and onboarding phases to inform product development
• Serve as a subject matter expert in relevant medical domains during client engagements
• Guide implementation processes that align with clinical workflows and regulatory requirements
• Serve as a liaison between product development, radiology platform vendors, and commercial teams during the late beta and early scaling phases of new solutions
• Attend various vendor conferences and Aidoc events as needed

Qualifications

• Deep radiology experience, including a background and certification in CT technology (ARRT)(CT) (e.g., Radiology Manager, CT Technologist, PACS Administrator)
• Prior experience with AI technologies within the healthcare industry
• Essential understanding of the complexities within imaging environments
• Demonstrated desire to collaborate cross-functionally with Sales, Product, Marketing, and Customer Success teams
• Experience supporting pre-sales engagements and live product demonstrations

Requirements

• Deep knowledge of Radiology (including subspecialties) workflow, patient journeys, clinical workflows, and healthcare protocols, developed through hands-on experience within an acute healthcare setting
• Strong ability to collaborate with healthcare professionals, understanding their distinct challenges and objectives to enhance patient care and outcomes
• Proficient with imaging IT systems, including RIS/PACS, and informatics platforms
• Good understanding of AI technology and its applications in healthcare
• Ability to map complex clinical requirements into product workflows and provide insightful recommendations
• Exceptional ability to deliver compelling product demonstrations and tailored presentations
• Clear and empathetic communication to connect with diverse audiences, from clinicians to administrators
• Proficient in translating customer needs into actionable solutions
• Skilled at designing and delivering engaging product training for internal teams and external clients
• Strong interpersonal skills to foster trust and credibility with clients
• Organized and detail-oriented with the ability to manage multiple projects and timelines
• Adept at gathering and synthesizing client feedback to inform product development and enhance customer success

Benefits

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• Flexible time off to enjoy the autonomy to take time off as needed
• A 401(k) plan with company match, life insurance, plus long- and short-term disability
• The opportunity to directly improve medical care and impact patient outcomes