[Hiring] Social Work Care Navigator @VISIUM HEALTHLINK LLC

Role Description

As a Social Work Care Navigator, you serve as a steady, trusted point of contact for up to 500 patients per month. Your work focuses on helping patients address social determinants of health, navigate healthcare systems, and connect to essential resources that support long-term wellbeing. More than 75% of your day is spent directly engaging with patients through outbound calls—building rapport, identifying barriers, and coordinating services. This is not a reactive role; you lead the connection and guide patients forward.

What You’ll Do

• Make up to 20 outbound patient calls daily
• Develop, implement, and update individualized care coordination plans
• Connect patients with community resources, social services, and healthcare providers
• Serve as a liaison between patients, families, providers, and care teams
• Provide education and coaching to support patient engagement and self-management
• Track patient progress and adjust care plans as needed
• Document all interactions accurately across multiple healthcare and care management systems

Qualifications

• Bachelor’s degree in Social Work (BSW)
• 2+ years of experience in healthcare, care management, or care coordination
• Experience addressing social determinants of health
• Strong communication, organization, and problem-solving skills
• A reliable, HIPAA-compliant home office with secure high-speed internet
• Ability to work consistently Monday–Friday without shifting schedules
• A patient-centered mindset and commitment to consistent outreach

Preferred

• Experience in healthcare social work, population health, or case management
• Knowledge of community resources and public assistance programs
• Experience working with diverse or high-risk patient populations
• Comfort navigating EHRs and care management platforms
• Case management or care coordination certification (preferred, not required)

Benefits

• Paid Time Off & Paid Holidays
• 401(k)
• Employee Discounts
• Employee Assistance Program
• Supportive, mission-focused team environment
• Consistent weekday schedule — no nights or weekends