[Hiring] Sleep Coach (Respiratory Therapist) @Apria Healthcare

Role Description

At Lofta, you’ll combine clinical expertise with patient education and virtual support to help patients successfully begin and maintain CPAP therapy. This is a highly patient-facing role focused on coaching, troubleshooting, and improving therapy outcomes through a seamless customer experience.

You’ll work closely with the Clinical Supervisor and team to support patients throughout their therapy journey in a fast-paced e-commerce healthcare environment.

• Work location: 9225 Brown Deer Rd, San Diego, CA 92121
• Virtual patient interaction through phone, email, live chat, text, and web inquiries
• Fast-paced clinical support environment
• Collaborative role working with sleep physicians and internal clinical teams

Salary range: $31.84–$37.00 per hour. Compensation offered may vary based on experience, skills, education, and location.

What you’ll do

• Provide virtual coaching and support to patients beginning and adjusting to CPAP therapy
• Educate clients on mask fit, comfort optimization, and therapy best practices
• Troubleshoot therapy challenges and provide practical solutions to improve adherence and comfort
• Guide clients through their therapy journey with proactive follow-up and personalized support
• Deliver exceptional customer service by creating a supportive, responsive, and seamless customer experience
• Respond to client inquiries through phone, chat, and email with professionalism, empathy, and efficiency
• Support clients within a fast-paced e-commerce healthcare environment, assisting with both therapy-related questions and order-related navigation as needed
• Navigate e-commerce platforms to help clients with product education, account support, order guidance, and overall service resolution
• Review therapy progress and identify opportunities to improve treatment outcomes and long-term adherence
• Collaborate closely with the Clinical Supervisor and care team to ensure continuity of care and service excellence
• Accurately document patient interactions across Lofta’s clinical and e-commerce platforms
• Help clients build confidence and long-term success with CPAP therapy while reinforcing a high-quality customer experience

Qualifications

• Respiratory Care Practitioner (CRT/RRT) or eligible meeting state licensing requirements
• Minimum 1 year of Respiratory Therapy experience, preferably in DME or sleep industry
• Strong computer, multitasking, and communication skills
• Organized, adaptable, and patient-focused

Education

• Graduate of an accredited Respiratory Therapy program
• Current Respiratory Therapist license in applicable state(s)
• Current CPR certification preferred
• All applicable licenses in good standing

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs