[Hiring] Sleep Coach (Respiratory Therapist) @Owens & Minor

Role Description

At Lofta, you’ll combine clinical expertise with patient education and virtual support to help patients successfully begin and maintain CPAP therapy. This is a highly patient-facing role focused on coaching, troubleshooting, and improving therapy outcomes through a seamless customer experience.

You’ll work closely with the Clinical Supervisor and team to support patients throughout their therapy journey in a fast-paced e-commerce healthcare environment.

Key Highlights

• Work location: 9225 Brown Deer Rd, San Diego, CA 92121
• Virtual patient interaction through phone, email, live chat, text, and web inquiries
• Fast-paced clinical support environment
• Collaborative role working with sleep physicians and internal clinical teams

Salary Range

$31.84–$37.00 per hour. Compensation offered may vary based on experience, skills, education, and location.

What You’ll Do

• Coordinate interactions between clients and board-certified sleep physicians
• Execute home sleep tests under physician prescription
• Provide virtual CPAP setup and patient education
• Monitor therapy outcomes and provide ongoing support
• Assist patients with orders, resupply, exchanges, and troubleshooting
• Handle inbound and outbound communication through multiple platforms
• Maintain compliance with company policies and regulatory requirements
• Perform other duties as assigned

Qualifications

• Registered Respiratory Therapist (RRT) or eligible meeting state licensing requirements
• Minimum 1 year of Respiratory Therapy experience, preferably in DME or sleep industry
• Strong computer, multitasking, and communication skills
• Organized, adaptable, and patient-focused

Education

• Graduate of an accredited Respiratory Therapy program
• Current Respiratory Therapist license in applicable state(s)
• Current CPR certification preferred or required
• All applicable licenses in good standing

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs