[Hiring] Sleep Care Coach @Pivotal Health

Role Description

In this role, you'll become a trusted resource for patients undergoing CPAP therapy for obstructive sleep apnea. Through education, encouragement, and ongoing support, you'll help patients build healthy habits that improve their sleep, health, and quality of life.

If you're passionate about helping others, enjoy coaching behavior change, and thrive in a structured remote environment, we'd love to hear from you.

What You'll Do

• Provide education and coaching to patients using CPAP therapy
• Encourage long-term therapy adherence through motivation, accountability, and support
• Conduct outbound follow-up calls to patients and caregivers
• Respond to inbound patient and caregiver inquiries
• Review daily patient activity within the Sanusom Portal (reporting only, no clinical interpretation)
• Help identify and address barriers impacting therapy success
• Coordinate with physician offices and DME providers regarding non-clinical patient needs
• Schedule and reschedule patient appointments as needed
• Document all patient interactions accurately in electronic systems
• Participate in team meetings, training, and quality initiatives
• Remain available and engaged during scheduled work hours

Qualifications

• High School Diploma or GED
• Strong communication and interpersonal skills
• Ability to motivate, encourage, and support patients
• Excellent organizational and multitasking abilities
• Comfort using computers, web-based platforms, and remote technology

Requirements

• Excellent communicator
• Skilled at building rapport and trust over the phone
• Empathetic, patient-focused, and supportive
• Highly organized with strong attention to detail
• Comfortable using remote technologies and electronic medical records
• Successful working independently in a remote environment

Benefits

• 100% Remote Work Environment
• Monday-Friday Schedule (No Weekends)
• Medical, Dental & Vision Insurance
• Generous PTO & Paid Holidays
• 401(k) with Company Match
• Company-Paid Life Insurance
• Employee Assistance Program (EAP)
• Company-Provided Computer & Equipment
• Professional Growth & Development Opportunities
• Work with a Nationally Recognized Leader in Sleep Care Services

Ideal Career Backgrounds

• Health Coach
• Patient Care Coordinator
• Patient Advocate
• Care Navigator
• Behavioral Health Technician
• Case Management Assistant
• Wellness Coach
• Healthcare Customer Service Representative
• Medical Administrative Professional
• Sleep Therapy Support Specialist