[Hiring] Senior Specialist, HCP Education @Edwards Lifesciences

Role Description

As part of our Therapy Advancement team, you’ll equip clinicians with evidence-based best practices that elevate care and lead to quality patient outcomes. Your clinical curiosity and passion for patients will enable impactful education and support for clinicians treating cardiovascular disease.

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

How you will make an impact:

• Educate physicians and healthcare professionals (HCPs) on the safe and effective use of Edwards structural heart devices through didactic presentations and hands-on training (i.e., Simulators, dry bench, wet labs) focusing on Mitral Repair.
• Share device imaging and procedure expertise and clinical insights with physicians, HCPs, and internal stakeholders.
• Help drive process improvements to enhance program effectiveness and stakeholder satisfaction across content and education.
• Partner with stakeholders to develop and lead the execution of educational programs for health care providers and internal product trainings/sales trainings.
• Lead the execution and development of training materials and programs for post-product approval and commercialization in collaboration with cross-functional teams (e.g., Marketing, Commercial Sales).
• Develop and learn to assemble training tools including models and simulators in collaboration with internal and external stakeholders.
• Establish relationships with training faculty members and key KOL physicians to develop and improve training programs and materials and incorporate best practices.
• Collaborate with faculty to develop training events (e.g., speaker programs, proctor webcasts).
• Responsible for successful execution of training programs. Ensure completeness of training program evaluations.
• Facilitate training to educate HCPs and cross-functional teams.
• Collaborate with Marketing and other stakeholders to ensure consistent messaging adheres to training SOPs, compliance selection, and utilization of faculty members.
• Act as a resource to HCPs, leveraging knowledge gained through direct clinician interactions and relationships, in order to address questions related to off-label use of approved products.
• Collaborate with team members to define metrics to assess training effectiveness and impact.
• Other incidental duties.

Qualifications

• HS Diploma or Equivalent with 5 years experience in sales, marketing, or healthcare industry or equivalent work experience based on Edwards Criteria Required.
• Bachelor's Degree or equivalent work experience based on Edwards criteria Strongly Preferred.
• Travel up to 75% nationwide.

Requirements

• Master's Degree with 3 years experience in related medical device and/or clinical experience or equivalent work experience based on Edwards criteria.
• Clinical Experience in mitral and tricuspid structural heart procedures.
• Excellent facilitation and presentation skills.
• Experience in interventional cardiology or cardiothoracic surgery or equivalent work experience based on Edwards criteria Preferred.
• General understanding of cardiovascular anatomy, pathology, and physiology.
• General understanding of medical device regulatory requirements and documents, device accountability, and adverse events reporting.
• Proven successful project management and organizational skills.
• Proven expertise in MS Office Suite and related systems.
• Excellent written and verbal communication skills and interpersonal relationship skills including consultative, influencing, and relationship management skills.
• Ability to work well in a multi-cultural environment and matrix organization.
• Ability to relate to physicians, nurses, and senior-level healthcare managers.
• Excellent problem-solving, critical thinking skills, and conflict resolution skills.
• Extensive knowledge and understanding of Edwards policies, procedures, and guidelines relevant to clinical education.
• Ability to manage confidential information with discretion.
• Adhere to all company policies, procedures, and business ethics codes.
• Strict attention to detail.
• Ability to interact professionally with all organizational levels.
• Ability to manage competing priorities in a fast-paced environment.
• Must be able to work in a team environment, including serving as a consultant to management.

Benefits

• Competitive salaries.
• Performance-based incentives.
• A wide variety of benefits programs to address the diverse individual needs of our employees and their families.

Company Description

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement: Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.