[Hiring] Senior Principal Clinical Leader @CVS Health

Role Description

The Duals segment is a significant driver of profitable growth within government programs at Aetna. Continued growth in this segment will require sustainable approaches to scaling a compliant, efficient and effective clinical care management operation. To provide this leverage and support, F/HIDE SNP clinical operations require focused leadership and accountability to manage a complex regulatory environment and a challenging operation that includes 500+ staff and multiple vendor partners.

The Senior Principal Clinical Leader provides strategic leadership and operational oversight for clinical care management across Aetna's Michigan and Illinois Integrated Plans.

This role is fully remote. Eligible candidates may live anywhere in the contiguous United States but preference will be given to applicants living in Michigan.

This role will require up to 10% travel for conferences, auditing, and stakeholder visitations.

• Lead the strategic growth and enhancement of applicable CM program capabilities
• Inform model of care and workflow best practice in the development of new technology platforms and tools
• Collaborate with executive leadership throughout the organization to develop and implement program strategies that meet business, CMS, federal and state regulations as well as accrediting agency requirements
• Responsible for cross-functional integration of care and case management, utilization management, program operations with core
• Responsible for cost savings and quality improvement projects through successful implementation
• Lead and manage all aspects of projects and/or programs, ensuring the use of a formal project plan and collaborative workgroups
• Deliver operational performance and compliance
• Accountable for relationship management with relevant state authorities and the development, vetting and reporting of state compliance and quality measures and achievement of measure goals
• Accountable for managing processes, communication and results of internal and external processes
• Lead a team that promotes high standards of operational practice through advancement of policies, procedures, practice guidelines and alignment of clinical and business processes and practices
• Responsible for the implementation and revision of medical management letters ensuring compliance with CMS, federal and state regulations as well as accrediting entities
• Responsible for relationship management for vendors; ensures targets are achieved and medical management goals are met
• Manage operations staff and develop workforce and organization
• Lead recruitment and operating model development to meet operational growth needs
• Develop and implement staffing models that are consistent, cost effective and meet all compliance obligations
• Oversee all workforce and operational readiness needs related to clinical system migrations / implementations
• Lead, develop, motivate and manage a high performing team to meet organizational goals and objectives while effectively managing change
• Lead effectively in a matrixed environment with critical business functions provided by shared service divisions
• Lead a virtually integrated staff within multiple geographic markets
• Foster an environment that supports professional development, mobility and operational

Qualifications

• Active unrestricted clinical license in applicable functional area (e.g. RN, LCPC, LCSW)
• 10+ years Managed Care experience required; Medicare and Medicaid including LTSS and DSNP, highly preferred
• 7+ years of Care Management operations and leadership experience, including leading leaders and developing high-performing teams
• Leading change in a growth business
• Experience leading the strategic design, execution, and outcomes management of Care Management programs, with a demonstrated ability to drive clinical and financial performance
• Experience planning, leading and organizing the resources of a large and growing team and developing talent

Preferred Qualifications

• Ability to synthesize program performance and clinical outcome
• Ability to evaluate and interpret data for the purpose of developing new programs and processes to meet business demands
• Ability to communicate in a highly effective manner with internal and external constituents in both written and oral format

Education & Licensure

• If Behavioral Health - Master's degree in a field leading to independent Behavioral Health licensure
• If Registered Nurse - Masters' degree or equivalent experience, MSN preferred
• Equivalent years of experience defined by CVS Policy: If candidate has associate’s degree, additional 4 years of experience is needed. If candidate has bachelor’s degree, an additional 2 years of experience is required

Pay Range

The typical pay range for this role is: $123,857.00 - $266,770.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

• Comprehensive and competitive mix of pay and benefits
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources, based on eligibility

Company Description

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.