[Hiring] Senior Pharmacy Technician Representative @Tailored Management

Role Description

The Pharmacy Technician in the Stars Pharmacy Call Center will work within the Part D Medication Adherence area of the Stars department. This call center role performs telephonic outreach to Client Medicare members, pharmacies, and providers for the purpose of addressing prescription medication adherence. You will be responsible for assisting members with obtaining prescribed medications, determining barriers to medication adherence, and working to overcome those barriers by collaborating with the clinical pharmacy team, physicians, and resources within the Medicare Health Plan.

• Telephonic outreach to members, pharmacies, and providers.
• Work in a call queue where productivity and quality are monitored.
• Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.).
• Maintain member privacy by strictly adhering to HIPAA regulations.
• Answer complex telephonic questions from members while ensuring a high level of customer service and maximizing productivity with minimum downtime.
• Handle member correspondence, complaints, and inquiries.
• Keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
• Maintain a professional, member-centric demeanor at all times.

Qualifications

• Pharmacy Technician license, current.
• Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
• Experience in, and a passion for, delivering excellent customer service.
• Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).
• Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
• Superb active listening skills, ability to work in a dynamic, fast-paced team environment.
• Effective written and oral communication skills.

Requirements

• Experience working in a call center (nice to have).
• 2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting (nice to have).
• Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA (nice to have).
• Upon acceptance of the offer, you will be required to submit to a background check, including employment and education verifications and urinalysis drug screening.

Benefits

• Health, Dental, Vision.
• An ability to make a positive impact in the lives of our members.
• Great team environment. We have fun and get our work done too!
• Professional and personal development opportunities.
• A working environment that embraces diversity.