[Hiring] Senior Manager, Telepsychiatry @CVS Health

Role Description

As a Sr. Manager, you will play a critical role in supporting our Oak Street Health patients, providers, and business by:

• Leading efforts to build and manage our Telepsychiatry team.
• Collaborating cross-functionally to implement program strategy to support provider engagement and utilization.
• Partnering with regional leaders across Oak Street Health's network of over 230 centers to ensure integrated and collaborative care of our patients.

Core Responsibilities:

• Responsible for the refinement and operational oversight of Oak Street Health's enterprise-wide Telepsychiatry program serving over 230 centers with 15 psychiatric providers.
• Partner with Telepsych Medical Director to build and manage provider engagement and performance strategy.
• Develop and implement learning and engagement strategy for psychiatric providers.
• Expand analysis and reporting related to the utilization and integration of telepsychiatry.
• Responsible for driving the integration and utilization of our telepsychiatry program across Oak Street Health's network.
• Develop framework for assessing level of integration of BH program at the regional level.
• Partner with regional leaders across the organization to address barriers to care and integration of the Telepsychiatry program.
• Onboard centers new to BH to ensure effective integration of telepsychiatry.
• Lead the execution of all Telepsych operational initiatives.
• Establish work procedures and processes that support the company and departmental standards, procedures, and strategic directives.
• Collaborate with other Behavioral Health leaders to develop ways to improve integration and utilization of the Behavioral Health program.
• Work cross-functionally with Central leaders to ensure effective design and implementation planning including Data, Product, Managed Care Operations, Clinical Operations & Learning, etc.
• Accountable to key Behavioral Health metrics, including integration and utilization measures.
• Other duties as assigned.

Qualifications

• 7+ years of applicable experience in healthcare / behavioral health / working with healthcare providers; or other similar fields.
• 5+ years in a supervisory role.
• Ability to build the trust and confidence of a wide range of stakeholders.
• Strong leadership and influencing skills.
• Incredible level of organization and detail orientation.
• Analytical and data savvy; highly proficient with Microsoft Excel.
• Strong interpersonal skills that support effective stakeholder engagement.
• Pleasantly persistent approach.
• Quick learner comfortable with a high level of ambiguity.
• US work authorization.

Education

• Bachelor’s degree or equivalent experience.

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
• Paid vacation, sick time, and investment/retirement.
• 401K match options.
• Health insurance, vision, and dental benefits.
• Opportunities for leadership development and continuing education stipends.
• New centers and flexible work environments.
• Opportunities for high levels of responsibility and rapid advancement.

Pay Range

The typical pay range for this role is: $82,940.00 - $182,549.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Company Description

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

• Radiating positive energy.
• Assuming good intentions.
• Creating an unmatched patient experience.
• Driving clinical excellence.
• Taking ownership and delivering results.
• Being relentlessly determined.