[Hiring] Senior Manager, Pharma Support Services @Option Care Health

Role Description

The Senior Manager, Pharma Support Services - Specialty Operations is responsible for overseeing all patient registration activities & operations for multiple CMC’s, or for a specific region/area. The Senior Manager manages the overall performance and productivity of the PR teams in facilitating all aspects of the patient’s transition to home/AIS with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care.

Job Responsibilities

• Directly oversees the patient registration activities with multiple CMC’s, or for a specific region/area to ensure all performance expectations for time to yes, quality and cash collections (COH, denial) are achieved.
• Interviews, hires, and trains employees. Directs work, appraises performance and manages all aspects of succession planning; rewarding and disciplining employees; addressing complaints and resolving problems.
• Analyzes and monitors key PR performance to effectively identify key trends, implement corrective actions and effectively communicate outcomes to senior management.
• Monitors daily performance including team member coaching:
  • Quality - Ensure team member consistency in obtaining required paperwork, dialogue, securing payment.
  • Speed – Ensure timely actions with each step of the referral flow and handoffs.
  • Customer Service – Ensure consistent demonstration of exceptional customer service with every customer (both internal and external).
• Collaborates with cross-functional leaders across Operations, Reimbursement, Compliance and Sales to drive Patient Registration priorities.
• Interfaces extensively across all operation and reimbursement functions to ensure processes are streamlined and align with payer regulations and company policies.
• Assists with the development and rollout of key patient registration initiatives.
• Manages all aspects of the sites claims on hold, denial, cash collection process.

Supervisory Responsibilities

• Yes - X

Qualifications

• High school diploma or equivalent is required.
• At least 2 years of previous patient registration management experience, OR at least 6 years of previous patient registration experience.

Requirements

• Ability to multi-task and drive numerous priorities at one time.
• Ability to work in a fast-paced environment.
• Must be detail-oriented and have a high degree of quality focus.
• High degree of customer service skills required.
• Ability to work for extended periods of time on a personal or laptop computer.
• Occasional bending, stooping, reaching.

Preferred Qualifications & Interests (PQIs)

• Previous home health care experience preferred.
• May perform other duties as assigned.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs