[Hiring] Senior Manager, Patient and Community Educators @Cogent Biosciences

Role Description

The Patient and Community Educator (PACE) serves as a trusted resource for individuals living with Systemic Mastocytosis (SM) and Gastrointestinal Stromal Tumor (GIST), as well as their caregivers and community members. Reporting to the Director, Patient and Community Educators, this field-based role is responsible for delivering clear, compassionate, and compliant disease and treatment education through live and virtual engagements.

The PACE team will play a critical role in empowering patients and caregivers with knowledge that helps them better understand their condition, navigate their treatment journey, and engage more confidently in conversations with their healthcare teams.

This role requires a unique combination of clinical fluency, emotional intelligence, and communication expertise. The ideal candidate is passionate about patient advocacy, skilled at translating complex medical information into accessible language, and motivated by making a meaningful difference in the lives of patients living with rare diseases and cancers.

Responsibilities

• Patient & Caregiver Education
  • Deliver disease state and treatment education to patients, caregivers, and community members in both live and virtual settings.
  • Facilitate educational programs, webinars, 1:1 meetings and small-group discussions designed to increase disease understanding and patient confidence.
  • Translate complex clinical information into clear, relatable, and patient-friendly conversations.
  • Serve as a compassionate and knowledgeable resource for individuals navigating the challenges of rare diseases and cancers.
• Community Engagement
  • Build trusted relationships within the SM and GIST patient communities.
  • Support patient advocacy events, educational forums, and community meetings.
  • Collaborate with advocacy organizations, healthcare organizations, and community stakeholders to expand educational outreach.
• Program Delivery
  • Execute educational programming aligned with company strategy and compliance requirements.
  • Coordinate and host patient education events, including virtual webinars and in-person programs.
  • Ensure all educational materials and discussions adhere to regulatory and compliance standards.
• Patient Insights & Collaboration
  • Capture patient and caregiver insights from field interactions and share them with cross-functional partners.
  • Collaborate closely with internal teams including Patient Advocacy, Marketing, Sales, and Patient Support Services to ensure alignment.
  • Provide field perspective on patient needs, barriers to care, and community trends.
• Documentation & Compliance
  • Maintain accurate, timely, and compliant documentation of interactions and program activity within CRM systems.
  • Ensure strict adherence to privacy regulations and company policies.
  • Represent the organization with professionalism, integrity, and empathy in all interactions.

Qualifications

• Bachelor’s degree required; clinical background (RN, NP, PA, PharmD, MSW, or similar) preferred.
• 5+ years of experience in patient education, nurse educator roles, patient services, or similar patient-facing roles in pharma/biotech.
• New product launch experience preferred.
• Experience in rare disease, oncology, or specialty medicine strongly preferred.
• Demonstrated ability to communicate complex medical concepts clearly and empathetically to a patient audience.
• Strong presentation and facilitation skills in both virtual and live environments.
• Ability to build trust with patients, caregivers, and advocacy communities.
• Strong organizational and time-management skills with the ability to manage a field territory independently.
• Technologically proficient with CRM systems and virtual engagement platforms.
• Bilingual language skills are a plus.

Requirements

• U.S. Field-based role with possible 50–70% travel, including evenings or occasional weekends for patient events.

Salary Range

• $190,000 - 225,000 USD
• Exact compensation will vary based on skills, experience, and location.

Benefits

• Competitive salary, bonus, and ongoing stock awards.
• 100% coverage of medical, dental, and vision premiums for you and your family.
• Funding up to 75% of in-network deductibles.
• 401(k) match with immediate vesting.
• Generous paid time off.
• 12 weeks of fully paid parental leave.
• Paid family and medical leave for all employees regardless of location.
• Company-paid short-term disability coverage for up to 20 weeks.
• Wellness programs, tuition reimbursement, and inclusive family-forming support.

Company Description

Cogent Biosciences is a publicly traded biotechnology company focused on developing novel precision therapies to treat a broad range of patients with unmet medical needs.