[Hiring] Senior Health Care Support Worker @Douglas Macmillan Hospice

Role Description

This is an exciting opportunity for Senior Health Care Support Workers to join our HART Team and support our NEW virtual ward. The HART (Hospice Advice, Response and Team) is already a well-established and valued multidisciplinary service, delivering an advice line and rapid response service to support patients, families, and healthcare professionals.

Working as part of a highly skilled multidisciplinary team, you will help deliver safe, timely and compassionate care at home, supporting telephone advice, rapid response activity and face-to-face assessments where required. Guided by clinical nurse specialists, specialist paramedics and medical practitioners, you will provide hands-on care, undertake patient observations and assessments, support agreed care plans, and contribute to the smooth coordination of patient access and flow across the Virtual Ward and wider community services.

Qualifications

• Experienced in healthcare support
• Compassionate and confident
• Strong communicator
• Able to work collaboratively with colleagues, patients, families, and healthcare professionals
• Flexible, proactive, and organised
• Ability to adapt to changing priorities
• Maintain high standards of dignity, safety, and comfort for patients with complex palliative and end-of-life care needs

Requirements

• Provide hands-on care and support to help patients in accordance with agreed care plans
• Provide telephone and face-to-face support to patients and families, including bereavement calls
• Observe, report and escalate changes in patient condition appropriately
• Support referrals and audits to enable holistic patient care
• Maintain accurate, timely and confidential patient records
• Work collaboratively as part of a multidisciplinary community team
• Attend mandatory training and palliative care education

Benefits

• 🌴 35 days of annual leave, rising with length of service
• 🔄 Options to buy and sell annual leave
• 🏥 Hospice-paid Healthcare Cash Plan
• 💰 Competitive Pension Scheme
• ✅ DBS paid for by the hospice
• 📚 Learning & Development opportunities
• 🚗 Free on-site parking

Company Description

At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.

At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.