[Hiring] Senior Field Service Engineer @Abbott

Role Description

This position is remote, covering the territory of Honolulu, Hawaii and Oahu, Hawaii. The Senior Field Service Engineer will support advanced diagnostic instrumentation and complex systems, including laboratory automation. The role requires:

• Installation, maintenance, repair, and upgrades of complex diagnostic instruments and automation systems.
• Advanced troubleshooting of hardware, software, and system-level issues.
• Acting as a technical escalation point for critical customer issues.
• Building and maintaining strong customer relationships through proactive communication.
• Managing the assigned territory and prioritizing service activities.
• Ensuring compliance with Abbott quality systems and regulatory standards.
• Documenting service activities and compliance-related records accurately.
• Collaborating with Sales, Applications, Technical Support, and Engineering teams.
• Providing technical mentoring and guidance to Field Service Engineers and peers.
• Utilizing remote diagnostic tools and digital technologies for service efficiency.
• Maintaining required certifications and completing ongoing technical training.

Qualifications

• Bachelor’s degree or equivalent relevant experience required.
• Minimum 5 years of experience as a Field Service Engineer.
• Ability to travel locally up to 95% and long-distance up to 25%.
• Valid driver’s license.

Requirements

• Bachelor's degree in biomedical engineering, Electrical Engineering, Mechanical Engineering, or Medical Technology (preferred).
• Experience supporting laboratory instrumentation and automation in a clinical or diagnostic environment (preferred).
• Demonstrated troubleshooting and problem-solving capability with laboratory instrumentation.
• Ability to work effectively both independently and in team-based service environments.
• Proficiency with Microsoft Word, Excel, PowerPoint, internet-based tools, VPN, and remote troubleshooting systems.
• Effective verbal and written communication skills in customer-facing technical environments.
• Demonstrated interpersonal skills supporting professional customer and cross-functional interactions.

Benefits

• Career development with an international company.
• Free medical coverage in the Health Investment Plan (HIP) PPO medical plan.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and student debt programs.
• A company recognized as a great place to work globally.
• A company recognized for diversity and support for working mothers and female executives.