[Hiring] Senior Clinical Specialist @Haemonetics

Role Description

The Senior Clinical Specialist provides advanced clinical sales support for Vascade and EnsoETM, leading solutions in the vascular closure and esophageal cooling markets, and plays a key role in the successful adoption of future products introduced through acquisition or portfolio expansion. This role reports to the Regional Clinical Manager and partners closely with the Regional Sales Director, Account Managers, Marketing, and other Clinical Teams to drive product adoption, ensure exceptional patient outcomes, and deliver training and education to healthcare professionals within the assigned territory, while operating with a high level of independence and accountability.

• Case coverage within the assigned territory.
• May host new team members within the assigned territory for observational learning or informal shadowing, as needed.
• Collaborates with the Account Manager to provide good case coverage and clinical outcomes for patients.
• Serves as the primary clinical resource for clinical support in the areas of coverage, troubleshooting, and in-service education for company products.
• Informs the customer on the latest product, therapy, and technology developments in the industry by actively engaging in procedural and technical discussion.
• Demonstrates the ability to link clinical data to key messaging.
• Meets with existing and potential customers to identify their clinical needs, goals, and constraints related to patient care and provide creative and feasible solutions using company products.
• Collaborates and communicates account and other requested information to sales team on a daily basis.
• Shares insights on competitive products or on account issues, opportunities with appropriate colleagues (AM or CS).
• Educates the customer on the merits and proper clinical usage of company products.
• Oversees local education and training activities including coordination and set up of programs, procedural troubleshooting, and coordination and facilitation of staff education.
• Identifies, establishes, and maintains productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
• Supports monitoring of product inventory levels.
• The Senior CS will lead challenging or more complex cases review, lead and develop the content for Regional and/or Area clinical calls.
• Supports the RSD in the creation and dissemination of educational content for the internal team.
• Case support and coverage of the most complex cases that require a higher level of clinical expertise.
• Other duties as assigned.

Qualifications

• Min/Preferred Education Level: BA/BS or equivalent medical training required.
• Field of Study: Health science and appropriate registrations or certifications (RT, RCIS, Surgical Tech, RN, NP, or First Assistant strongly preferred).
• Typically requires 2+ years of direct healthcare experience (Cath lab, Interventional Radiology, Electrophysiology, etc.), plus 2 years Medical device industry experience.
• Strong clinical orientation, with experience in interventional cardiology, electrophysiology, interventional radiology, vascular, or cardiac surgery preferred.

Requirements

• Demonstrates advanced knowledge of assigned company products and services, clinical evidence, and disease states.
• Serves as a role model in the application of clinical and product knowledge.
• Demonstrates a strong understanding of the overall sales strategy beyond clinical execution.
• Crafts tailored clinical messages for diverse and senior clinical audiences.
• Generally receives minimal guidance on day-to-day activities.
• Excellent interpersonal skills and strong clinical orientation with the ability to influence a variety of clinician, nurse, and lab tech personality types.
• Ability to persuasively communicate and tailor the Vascular Closure Value Proposition.
• Analytical with financial acumen.
• Ability to maintain a good working relationship while dealing with sensitive and confidential matters.
• Excellent verbal and written communication skills.
• Attention to detail to maintain records and process reports.
• A thorough knowledge of the medical device market, products, and territory's customer base.
• Emotional intelligence to manage their schedule effectively and efficiently.
• Previous industry experience preferably in the Cardiovascular space calling on Interventional Cardiologists, Vascular Surgeons, Interventional Radiologists, administrators, and clinical staff members.
• Previous experience with vessel closure is preferred.
• Previous experience providing clinical education and training to staff members is preferred.
• Values Teamwork and collaboration internally and externally with customers.
• Knowledge of MS office systems.

Benefits

• Competitive suite of benefits including a 401(k) with up to a 6% employer match and no vesting period.
• Employee stock purchase plan.
• Flexible time off for salaried employees.
• Accrual of three to five weeks’ vacation annually (based on tenure) for hourly employees.
• Accrual of up to 64 hours (annually) of paid sick time.
• Paid and/or floating holidays.
• Parental leave.
• Short- and long-term disability insurance.
• Tuition reimbursement.
• Health and welfare benefits.