[Hiring] Senior Clinical Care Navigator, Cardiology @Carrum Health

Role Description

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. The heart of Carrum Health is a seamless and highly personalized patient experience, enabled by expert care coordination and navigation. As a senior member of the Care Team, the Senior Clinical Care Navigator serves as the lead architect for the most complex patient journeys and multi-system coordination needs.

• Manage complex cardiology caseloads, guiding patients from diagnosis through recovery.
• Represent the Cardiology Service Line, presenting critical data to leadership and cross-functional partners.
• Take ownership of the clinical and operational success of your specific service line.
• Use technical writing skills to transform complex workflows into clear, scalable Standard Operating Procedures (SOPs).
• Influence care models, setting the gold standard for navigation workflows.
• Act as the bridge between COE clinical experts and clinical operations teams.
• Partner with cross-functional teams to support internal tools and processes.

Qualifications

• Registered Nurse with a BSN and 8+ years of progressive experience in cardiology.
• Technical savvy to collect, report, and present program metrics.
• Ability to work seamlessly in interdisciplinary environments.
• Proven ability to manage complex workflows and high-impact responsibilities.
• Consistent track record of reliability, growth, and increasing scope of responsibility.
• Commitment to providing the highest level of service through empathy, professionalism, and integrity.
• Ability to handle confidential information and adhere to HIPAA requirements.
• Comfortable interacting through various tech platforms and learning new software quickly.

Requirements

• Bachelor of Science in Nursing (BSN) from an accredited School of Nursing is required.
• Minimum of 8+ years of progressive clinical experience in Cardiology is preferred.
• Current and unrestricted Registered Nurse licensure.
• Nice to have: Spanish Speaking preferred.
• Nice to have: Board certification in Cardiac-Vascular Nursing (RN-BC) or as a Care Coordination and Transition Management (CCCTM) professional is highly recommended.

Benefits

• Stock option plan.
• Flexible schedules and remote work.
• Self-managed vacation days, within reason.
• Paid parental leave.
• Health, vision, and dental insurance.
• 401K retirement plan.