[Hiring] Senior Clinical Administrative Coordinator @UnitedHealth Group

Role Description

This position is Remote in Eastern OR Central Time Zone. You will have the flexibility to work remotely as you take on some tough challenges.

We are looking for a Senior Clinical Administrative Coordinator as an addition to the Practice Extend Team. You will work alongside our Interdisciplinary Clinical Team to improve the health outcomes of the patients and providers we serve. The Senior Clinical Administrative Coordinator is responsible for:

• Engaging high-risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist.
• Scheduling PCP appointments for patients on their behalf.
• Assisting with administrative tasks.
• Communicating with provider offices regarding patient medical history and current needs.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work three days a week from 08:00AM – 05:00PM and two days from 10:00AM – 07:00PM EST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of on-the-job training. The hours of the training will be 08:00AM – 05:00PM, Monday - Friday.

Primary Responsibilities:

• Work with a Clinical Care Team to support patient and provider engagement.
• Engage high-risk patients telephonically to schedule appointments with Clinical Care Team.
• Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information for patient engagement.
• Support patients by scheduling PCP appointments on their behalf.
• Prepare patient cases in workflow management platform for Care Team patient engagement.
• Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices.
• Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team.
• Notify Care Team of relevant information gathered during calls to patient that may affect the patient’s disease state or medication regimen.
• Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs.
• Build rapport and establish trusted relationships with patients via daily outbound and inbound calls.

Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of experience working with medical terminology
• 2+ years of Medical / Healthcare experience in a hospital, pharmacy, or physician's office providing clinical or administrative assistance
• 1+ years of experience as a Pharmacy Tech (License required)
• Computer proficiency, to include strong data entry and utilizing Microsoft Outlook
• Computer proficiency with direct messaging applications (Microsoft Teams, Webex, etc.)
• Ability to type and navigate a Windows-based environment simultaneously
• Ability to work Monday – Friday. Three days a week from 08:00AM – 05:00PM and two days from 10:00AM – 07:00PM EST

Preferred Qualifications

• Pharmacy Tech for Insurance Company or Medical Assistant experience
• Managed Care Experience
• Bilingual fluency in English and Spanish

Telecommuting Requirements

• Reside within Eastern OR Central Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

• Able to take initiative and work independently
• Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment
• Strong communication skills with patients, providers, and other healthcare professionals

Compensation and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as:

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

The hourly pay for this role will range from $20 - $36 per hour based on full-time employment.