[Hiring] SCA Nurse Advice Line RN @UnitedHealth Group

Role Description

As a SCA (Service Contract Act) Nurse Advice Line RN, you will play a critical role in delivering high-quality, evidence-based care to Beneficiaries across the globe. Using advanced clinical decision support tools, you will provide real-time health education and symptom triage through phone, chat, and video platforms—helping individuals make informed decisions about their health when they need it most.

This is a dynamic, fast-paced role ideal for nurses who thrive on variety, critical thinking, and meaningful patient interaction—all in a virtual environment.

This position will work as part of a 24/7 Call Center line, and we have full-time positions available. Training, regardless of schedule, will be 40 hours per week for 4 weeks during regular daytime business hours, Monday - Friday.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Please note: This is an overnight shift which includes working either a Saturday or Sunday. Start time could be around 1am-4am CST and could end around 9:30am-12:30pm CST, depending on shift.

• Primary Responsibilities:
• Clinical Competence:
  • Provide symptom triage and health education for patients of all ages using evidence-based protocols.
  • Assess a wide range of medical concerns and guide patients toward appropriate care.
• Documentation and Care Delivery:
  • Provide high-quality clinical services within scope of practice and in alignment with established team processes and protocols.
  • Conduct comprehensive assessments, including thorough health history collection.
  • Accurately document all interactions in a timely manner in accordance with policy.
• Quality and Communication:
  • Communicate effectively with beneficiaries to ensure clear understanding of care recommendations and health guidance.
  • Collaborate and communicate promptly with internal staff to support continuity of care.
  • Determine appropriate dispositions and deliver tailored health education.
• Teamwork and Collaboration:
  • Partner with leadership and teammates to meet performance and service expectations.
  • Support onboarding and development of new team members as a preceptor or mentor.
  • Participate in team meetings, training, and continuous improvement efforts.

Qualifications

• Current active compact RN license in home state.
• Ability to get licensed in non-compact states (If their home state is FL – their school has to be nationally certified).
• Ability to pass security clearance.
• 3+ years of recent clinical experience.
• Solid clinical experience with ability to triage all age groups.
• Advanced technical skills – use multiple programs simultaneously, multiple monitors, and multitasking while on call.
• Hard wired Internet.

Preferred Qualifications

• Experience with military or veterans.
• Bilingual in English and Spanish.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.