[Hiring] RT, CPAP Support @Lincare

Role Description

This employee performs virtual equipment education and coaching in a timely and professional manner. Generally responsible for the education and coaching of customers who have received CPAP and Bilevel devices.

• Provide technical assistance with equipment.
• Participates in the training of all RTs/SETs.
• Provides coaching/clinical outreach to patients via dialer as assigned.
• Identifies escalations of care and makes recommendations as needed.
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards.
• Assists customers through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary.
• Ensures continuity of care by ensuring open communication with internal and external team members.
• Provides customer follow up as required.
• Reviews clinical testing/results to ensure appropriate standard of care of PAP device.

Qualifications

• High School Diploma or General Education Degree (GED), required.
• Graduate of an AMA approved respiratory program, required.

Requirements

• Minimum of one year experience in DME, required.
• Familiar with equipment and services provided in the home healthcare setting or other experience in patient care.
• Must have excellent customer service and human relations to interface with patients, doctors, and other referral sources.
• Must be computer literate.
• Work well individually and as team member.
• Must function in fast-paced environment.

Licenses and Certifications

• Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law.
• In all states, CRTs and RRTs are qualified for this position.
• Will be required to obtain additional state licensing for states assigned.